Responsible for following standardized collection and/or recovery procedures for all assigned accounts and making leadership aware of problem accounts that may result in repossession, foreclosure or charge-off within established time frames.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.
Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
Utilize established resources for alternative information to reach clients.
Offer/execute payment assistance and settlement programs for clients based upon written policy guidelines.
Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduate
Basic computer skills
Strong verbal and written communication skills
Ability to perform in a fast paced, highly dynamic environment
Preferred Qualifications:
Bachelor's Degree in a business-related field
Previous customer service, collection/recovery or lending experience