Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The City of Richmond Police Department is seeking a qualified and experienced Administrative Technician, Senior to join the Department's Differential Police Response unit. The successful candidate will be able to multi-task and perform in a fast-paced environment, while supporting various levels of agency personnel and assisting a diverse public customer base. The ideal candidate will have excellent verbal and written communication skills and possess excellent customer service capabilities.

Duties include but are not limited to

Compiling Incident Based Reports (IBR);
Fielding questions from complaints and giving advice;
Assisting callers requiring referrals to other agencies;
Entering data from police reports and evaluating reports for accuracy and completeness;
Answering telephone; assisting citizens with requests for information;
Performing various research tasks such as compiling histories and providing appropriate information to requesting authorities;
May receive, open, and distribute mail and/or compose and type correspondence;
Performing other general office duties as assigned.

This position requires availability to work overtime some weekends, as necessary.

Successful completion of an interview and thorough background investigation is required.
Please note that the Police Department background process may take up to 45-60 days. An applicant disqualified from the Police background process may reapply a year after disqualification.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

High School Diploma or GED
Two years of related clerical or office support experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, AND/OR OTHER SPECIAL REQUIREMENTS:

A Notary Public designation may be required for some assignments.

Knowledge (some combination of the following):

English language and grammar
Experience with standard office equipment such as office machines, multi-line phone, computers, copier, fax, scanning machine, etc.
Experience with software such as Microsoft Word, Excel, and Outlook
Basic arithmetic calculations and mathematics
Administrative and clerical procedures such as word processing, managing files and records, and designing forms
Administrative and clerical procedures, and business principles

Skills (some combination of the following):

Entering data accurately
Maintaining confidentiality
Utilizing critical thinking and analytical skills to solve problems
Demonstrating excellent customer service
Data entry
Customer service
Oral and written communication

Abilities (some combination of the following):

Follow established procedures
Pay attention to detail
Work efficiently in a fast-paced environment
Work independently with little supervision
Work and support a team/staff
Multi-tasking
Use sound judgment and make important decisions
Prioritize multiple responsibilities
Summarize notes and requests in a concise manner
Compose written, professional correspondence

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.