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The City of Richmond Police Department is seeking a qualified candidate for the position of Administrative Technician, Senior. The incumbent will provide a variety of clerical and office support activities and administrative coordination at the Police Training Academy. The successful candidate will be detail-oriented and possess strong communication skills. This position requires independent decision-making for routine transaction processing in accordance with established rules, policies, and procedures. In addition to administrative support, incumbents may perform program and event logistics and customer support, including providing specialized program information. As assigned, work may include gathering, interpreting, and explaining technical and procedural information related to program services and policies; producing a variety of documents from rough drafts, notes, or oral instructions, or composing original correspondence; maintaining filing systems; scheduling meetings and events.
Duties include but are not limited to:
- Track instructor certifications
- Coordinate recertification for DCJS-certified instructors
- Maintain and track training and paperwork relating to DCJS-certified instructorships
- Update data in and maintain the Tracer database
- Assist with coordinates and schedules training in the Training Academy building
- Assist in organizing, retaining and updating recruit training and in-service records (including electronic filing and maintaining the electronic files)
- Train other staff to use the Tracer database
- Add outside in-service information into the Tracer database
- Support special events held at the Training Academy
- CALEA Coordinator for the Training Academy
- Manage the Training Academy archive and active training files
- Tracking building alarm codes, assigning codes, and deactivating codes
- Provide administrative support to the sergeants and staff.
Successful completion of an interview, thorough background investigation, which may include a polygraph exam and drug/alcohol screening, is required. Please note that the Police Department background process may take up to 60-90 days. An applicant disqualified from the Police background process may reapply a year after disqualification.
Qualifications, Special Certifications and Licenses:
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge:
- Considerable knowledge of English language and grammar
- Experience with standard office equipment such as office machines, multi-line phone, computers, copier, fax, scanning machine, etc.
- Experience with software such as Microsoft Word, Excel, and Outlook
- Basic arithmetic calculations and mathematics
- Administrative and clerical procedures such as word processing, managing files and records, and designing forms
- Administrative and clerical procedures, and business principles
Skills:
- Demonstrated skill entering data accurately
- Maintaining confidentiality
- Utilizing critical thinking and analytical skills to solve problems
- Demonstrating excellent customer service
- Entering data entry
- Delivering excellent customer services
- Communicating verbally and in writing
Abilities:
- Demonstrated ability following established procedures
- Paying attention to detail
- Working efficiently in a fast-paced environment
- Working independently with little supervision
- Working and supporting a team/staff
- Multi-tasking
- Using sound judgment and making important decisions
- Prioritizing multiple responsibilities
- Summarizing notes and requests in a concise manner
- Composing written, professional correspondence
MINIMUM TRAINING AND EXPERIENCE:
- High School Diploma or GED
- Three years of related clerical or office support experience
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:
- A Notary Public designation may be required for some assignments.