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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Public Utilities is currently seeking a qualified candidate for the position of Administrative Technician, Senior to support the Customer Service Division (CSD). This position will operate within a matrix reporting environment, requiring the individual to support senior managers across the Customer Service Division. 

Duties include but are not limited to

 

• Coordinate meetings, appointments, and events 
• Maintain and organize files, documents, and correspondence ensuring easy and appropriate access as needed.
• Gather and explain technical and procedural information related to program services and policies
• Produce/prepare a variety of documents from rough drafts, notes, and oral instructions for management staff, and route for electronic signatures when applicable.
• Handle sensitive and confidential information with discretion.
• Prepare and manage reports, presentations, and spreadsheets with a high level of accuracy.
• Take detailed minutes during meetings and distribute to attendees promptly.
• Plan and coordinate events for the CSD and across DPU.
• Book flights, accommodations, and transportation for CSD staff, and reconcile trip expenses.
• Answer and direct phone calls, respond to emails, and handle inquiries from employees, customers, and other key stakeholders.
• Order and maintain office supplies, staying within budget.
• Ensure meeting spaces are properly maintained.
• Assist with special projects as needed.

 

Qualifications, Special Certifications and Licenses

 

This position requires considerable computer proficiency, including Microsoft Outlook, Word, Excel, PowerPoint and Teams. Must possess the ability to think strategically, manage time effectively, multi-task, and problem solve. This position will demonstrate excellent customer service to employees across all levels and expected to take initiative to learn new skills, trends, and changes in the field, or technical knowledge and effectively conveying that knowledge. Must write and communicate effectively with internal and external clients at all levels. This position will be able to support a team/staff and work independently in a fast-paced environment with minimal supervision. Must be able to handle confidential information with discretion.
 

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Three years of related clerical or office support experience.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

 

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A Notary Public designation may be required for some assignments.

 

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• English language and grammar
• Experience with standard office equipment such as office machines, multi-line phone, computers, copier, fax, scanning machine, etc.
• Experience with software such as Microsoft Word, Excel, and Outlook
• Basic arithmetic calculations and mathematics
• Administrative and clerical procedures such as word processing, managing files and records, and designing forms
• Administrative and clerical procedures, and business principles

 

Skills (some combination of the following):

• Entering data accurately
• Maintaining confidentiality
• Utilizing critical thinking and analytical skills to solve problems
• Demonstrating excellent customer service
• Data entry
• Customer service
• Oral and written communication

 

Abilities (some combination of the following):

• Follow established procedures
• Pay attention to detail
• Work efficiently in a fast-paced environment
• Work independently with little supervision
• Work and support a team/staff
• Multi-task
• Use sound judgment and make important decisions
• Prioritize multiple responsibilities
• Summarize notes and requests in a concise manner
• Compose written, professional correspondence

 

Americans with Disabilities Act Requirements

 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly work with one's fingers, talk, hear, see, and use repetitive motions; frequently walk; and occasionally stoop, crouch, crawl, reach, stand, push, pull, lift, grasp, and feel. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary (exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects), but may differ based on area of focus. The working conditions may contain environmental hazards, depending on area of focus.

 

 

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

 

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