The mission of the Human Resources Department is to support our customers in achieving their missions by attracting and retaining a highly skilled and diversified workforce. This workforce should be compensated and rewarded equitably in a safe and responsible work environment. Our mission is achieved within existing resources, embracing change with integrity and adherence to the City’s policies, Code of Ethics, merit system principles, and federal and state laws. We oversee recruitment and testing, classification and compensation, training, benefits administration, and workforce relations.

City of Richmond Core Values: Community Centric Service; Unity; Respect; Innovative; Trust; Accountability.

The HR Benefits Associate provides expertise and assistance in the operations of providing employee benefits to the City. This role ensures compliance with city programs and practices, managing benefit processes, data entry, customer service, maintaining accuracy in systems, handling confidential transactions, reviewing data, and supporting various employee benefits and wellness plans. It involves administrative work, front-line customer service, and decision-making using functional resources.

Duties and Responsibilities (Essential Job Functions):

• Administrative support for assigned benefit plans ensuring compliance with regulations.
• Providing customer service support to current and former associates and employees.
• Managing reporting, administrative functions, files, eligibility, contributions, and reconciliation.
• Coordinating programs, managing projects, and preparing necessary documentation.
• Data analysis and reporting using HRIS systems, maintaining complex MS Excel spreadsheets.
• Communicating updates to associates, preparing and submitting reports and documents.
• Providing backup support, assisting with special projects, and ensuring benefit program compliance.

Qualifications, Certifications, and Requirements:

• 3+ years of HR experience with a minimum High School Diploma or GED.
• Knowledge of benefits administration, strong customer service focus, attention to detail, and organizational skills.
• Ability to work independently, in a team, maintain confidentiality, and excellent communication skills.
• Proficiency in Microsoft Office, HR certifications preferred, and City of Richmond community awareness.

Americans with Disabilities Act Requirements: Reasonable accommodations available for qualified individuals with disabilities.

Equal Employment Opportunity Statement: The City of Richmond ensures equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

City of Richmond Values Veterans: The City is an Official V3 Certified Company.