The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Business Systems Analyst in the Division of Administration and Finance. The incumbent will play a crucial role in supporting the agency in the administration of its case management/payment software application.

Key Responsibilities:

Serving as a department liaison with the case management/payment software application vendor - Wellsky, Social Services, Information Technology, Finance, Procurement, and Audit departments on system-related issues.
Coordinating with Wellsky, Information Technology, and state agencies to resolve support issues, oversee migration planning/execution, and the development of application enhancements.
Coordinating with Information Technology for routine database maintenance tasks (backups, archival, indexing, etc.).
Developing and maintaining business analysis processes and project management processes and documentation.
Supporting the Professional Development Unit (PDU) with end-user training.
Working closely with end-users to assist users in the development of test plans, test cases, and test scenarios, manage and coordinate end-user testing.
Creating business case documents for review by Information Technology.
Evaluating alternative solutions and recommending efficient cost-effective solutions and process improvements for business needs.
Working collaboratively to identify, assess, and document business processes, process flows, and desired end results.
Knowledge of the area of focus such as SQL reporting and the creation of business analysis and design.
Performing other related duties as assigned.

Note: City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies.

Knowledge, Skills, and Abilities:

Considerable knowledge of the area of focus such as financial reporting, fixed assets, payroll, information technology database, revenue reporting, etc.
Proficiency in multiple reporting platforms such as revenue and financial reporting modules.
Expertise in process improvement and project management.
Familiarity with software testing methodologies.
Demonstrated skills in analyzing and interpreting data in the area of focus to identify current processes and deficiencies.
Proficiency in creating reports and maintaining systems or databases.
Ability to manage assigned projects in the area of focus, including project feasibility, timelines, scope, process efficiency, and resources.
Skill in preparing reports for individuals in the area of interest.
Proficiency in testing updates for databases and software within the area of focus.
Ability to use discretion to make decisions related to projects, such as standard operating procedures and implementing processes.
Strong problem-solving skills.
Excellent written and oral communication skills.
Strong analytical skills.
Excellent customer service skills.

Qualifications:

Minimum Training and Experience:

Bachelor's Degree in information technology, accounting, business, or a related field.
One (1) year of business systems analysis experience.
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Preferred Training and Experience:

Bachelor’s Degree in Information Technology.
Five (5) years of business systems analysis experience.
CBAP (Certified Business Analysis Professional).
PMP (Project Management Professional).
Lean Six Sigma – Green Belt.
ITIL Foundation (v4).

Licensing, Certifications, and/or Other Special Requirements:

None required.