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Business Systems Analyst
The City of Richmond - Social Services
Richmond, VA
Full time$95000 / year
GovernmentBusinessAnalyst
Posted 589 day(s) ago


The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Business Systems Analyst in the Division of Administration and Finance. The incumbent will play a crucial role in supporting the agency in the administration of its case management/payment software application.


Key Responsibilities:

  • Serving as a department liaison with the case management/payment software application vendor - Wellsky, Social Services, Information Technology, Finance, Procurement, and Audit departments on system-related issues.
  • Coordinating with Wellsky, Information Technology, and state agencies to resolve support issues, oversee migration planning/execution, and the development of application enhancements.
  • Coordinating with Information Technology for routine database maintenance tasks (backups, archival, indexing, etc.).
  • Developing and maintaining business analysis processes and project management processes and documentation.
  • Supporting the Professional Development Unit (PDU) with end-user training.
  • Working closely with end-users to assist users in the development of test plans, test cases, and test scenarios, manage and coordinate end-user testing.
  • Creating business case documents for review by Information Technology.
  • Evaluating alternative solutions and recommending efficient cost-effective solutions and process improvements for business needs.
  • Working collaboratively to identify, assess, and document business processes, process flows, and desired end results.
  • Knowledge of the area of focus such as SQL reporting and the creation of business analysis and design.
  • Performing other related duties as assigned.

Note: City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies.


Knowledge, Skills, and Abilities:

  • Considerable knowledge of the area of focus such as financial reporting, fixed assets, payroll, information technology database, revenue reporting, etc.
  • Proficiency in multiple reporting platforms such as revenue and financial reporting modules.
  • Expertise in process improvement and project management.
  • Familiarity with software testing methodologies.
  • Demonstrated skills in analyzing and interpreting data in the area of focus to identify current processes and deficiencies.
  • Proficiency in creating reports and maintaining systems or databases.
  • Ability to manage assigned projects in the area of focus, including project feasibility, timelines, scope, process efficiency, and resources.
  • Skill in preparing reports for individuals in the area of interest.
  • Proficiency in testing updates for databases and software within the area of focus.
  • Ability to use discretion to make decisions related to projects, such as standard operating procedures and implementing processes.
  • Strong problem-solving skills.
  • Excellent written and oral communication skills.
  • Strong analytical skills.
  • Excellent customer service skills.

Qualifications:


Minimum Training and Experience:

  • Bachelor's Degree in information technology, accounting, business, or a related field.
  • One (1) year of business systems analysis experience.
  • An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Preferred Training and Experience:

  • Bachelor’s Degree in Information Technology.
  • Five (5) years of business systems analysis experience.
  • CBAP (Certified Business Analysis Professional).
  • PMP (Project Management Professional).
  • Lean Six Sigma – Green Belt.
  • ITIL Foundation (v4).

Licensing, Certifications, and/or Other Special Requirements:

  • None required.
Learn more at:https://www.rva.gov

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