Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!
 
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

Respect. Equity. Accountability. Diversity… You!!!

Duties include but are not limited to

• Plans, assigns, trains and directs the work of subordinate employees engaged in monitoring and operating a public safety communications system in support of in-progress and recently occurred incidents
• Coordinates with criminal justice information systems as they relate to real time crime analysis at agency, city, and county levels, and ensures specialists and the CCIC is in compliance with applicable local, state, and federal regulations.
• Prepares statistical reports and manages projects as assigned by management
• Provides support to non-sworn staff, including training, scheduling, coaching, counseling, establishing performance goals, and supervising day-to-day employee activities
• Participates in and conducts meetings and training sessions on current best practices, methodology, procedures and applicable laws and trains other agency staff on CCIC operations
• Serves as a liaison to other Centers and external public safety agencies and responds to requests for information
• Assigns tasks dynamically based upon the scope of the incident or event, ensuring coverage and accuracy of information given to public safety personnel
• Recommends updates to departmental policies and procedures as well as CCIC training manuals
• Prioritizes management's goals and ensures directives are carried out according to policies and procedures
• Must be able to perform duties of CCIC Supervisor, as determined by management and demand
• Must be able to work overnights and weekends
• Reports to work on a regular and timely basis 

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES: 

Considerable knowledge of federal state, and local laws, codes, and regulations related to police record management, particularly laws relating to privacy and personally identifying information; City streets, including arterial, feeder, and residential streets; basic emergency dispatching; supervisory best practices; City’s resources, equipment, and assets; internet social media search databases and methods; City staff and available skill sets; incident management methods and best practices.  Demonstrated ability to understand and adhere to local, state, and federal regulations, and codes related to police record management; effectively communicate verbally and in writing; establish and maintain effective working relationships with internal and external customers; provide high-level customer support; support and motivate staff in high stress situations; act independently; work cooperatively with direct reports, City staff, elected officials, and vendors; communicate policies and procedures to internal and external customers; use various software programs, including, but not limited to Records Management Systems, Computer Aided Dispatch, and evidence management software; understand technical materials, comprehend oral and written instructions, and demonstrate understanding through performance; speak clearly and to modulate voice in stressful situations; prepare brief, concise, and accurate written statements; effectively interact tactfully and diplomatically with internal and external customers; exercise good judgement and respond quickly and accurately; maintain confidentiality and security of highly sensitive information; perform multiple tasks simultaneously; maintain emotional control and work effectively during emergencies, crisis situations, and extremely stressful conditions; support employees during emergencies, crisis situations, and extremely stressful conditions. Demonstrated skill communicating effectively across multiple media (verbal and written); creating reports; in analytical reasoning and high-level problem solving; making decisions quickly and accurately, with minimal information.

MINIMUM TRAINING AND EXPERIENCE:

• Completion of 120 semester hours or 180 quarter credit hours of collegiate level study from an accredited college or university; and 
• Three (3)  years’ experience relevant to the essential tasks listed in this job description; including, 
• Two (2) years of experience in public safety, military, security, dispatching, criminal justice, or experience relevant to the essential tasks listed in this job description. 
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Possession of a valid Virginia Driver license;  
• Must be able to pass Criminal Justice Information Services (CJIS) background investigation.

PHYSICAL REQUIREMENTS:

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.