Primary Duties and Responsibilities

• Client Services:
  • Handle day-to-day patient inquiries, case assessments, and intake processes.
  • Coordinate with volunteer attorneys, financial advisors, and community service providers to ensure that client needs are met and monitored.
  • Coordinate with other Client Services staff members to ensure that priorities and client needs are met.
  • Enter data and update client files on a timely basis.
• Volunteer Management:
  • Establish and maintain proactive, positive relationships with volunteer attorneys, financial advisors, and other community service providers.
  • Assist staff in researching, recruiting, and data management of volunteer professionals.
  • Coordinate attorney and financial advisor evaluation forms, track outcome information as requested, and report to the Client Services Manager on major issues reported.
• Reporting:
  • Track and input client data and correspondence on client issues, including referral requests and responses from volunteer professionals and client follow up.
  • Assist the Client Services staff with the tracking and reporting of all client-level and issue-level metrics.
  • Work with the Client Services Manager to establish strategies for improvement in the delivery of services and resources to CancerLINC clients.

Required Qualifications

• Education: Bachelor’s degree preferred. Social work, paralegal, or healthcare background also preferred.
• Skills and Competencies:
  • Excellent communication skills.
  • Ability to engage in active and empathic listening.
  • Experience with Excel and data management systems to manage data and reports.
  • Ability to prioritize and coordinate multiple tasks simultaneously.
  • Self-motivated with the ability to work independently, assess situations quickly, and make logical and appropriate decisions when handling client issues.
  • Bilingual (Spanish-English) communication skills (verbal and written) strongly preferred.
• Other Requirements:
  • Must be able to lift objects/boxes at least 20 pounds.

CancerLINC is an equal opportunity employer. Minority candidates are encouraged to apply.