Primary Duties and Responsibilities
- Client Services:
- Handle day-to-day patient inquiries, case assessments, and intake processes.
- Coordinate with volunteer attorneys, financial advisors, and community service providers to ensure that client needs are met and monitored.
- Coordinate with other Client Services staff members to ensure that priorities and client needs are met.
- Enter data and update client files on a timely basis.
- Volunteer Management:
- Establish and maintain proactive, positive relationships with volunteer attorneys, financial advisors, and other community service providers.
- Assist staff in researching, recruiting, and data management of volunteer professionals.
- Coordinate attorney and financial advisor evaluation forms, track outcome information as requested, and report to the Client Services Manager on major issues reported.
- Reporting:
- Track and input client data and correspondence on client issues, including referral requests and responses from volunteer professionals and client follow up.
- Assist the Client Services staff with the tracking and reporting of all client-level and issue-level metrics.
- Work with the Client Services Manager to establish strategies for improvement in the delivery of services and resources to CancerLINC clients.
Required Qualifications
- Education: Bachelor’s degree preferred. Social work, paralegal, or healthcare background also preferred.
- Skills and Competencies:
- Excellent communication skills.
- Ability to engage in active and empathic listening.
- Experience with Excel and data management systems to manage data and reports.
- Ability to prioritize and coordinate multiple tasks simultaneously.
- Self-motivated with the ability to work independently, assess situations quickly, and make logical and appropriate decisions when handling client issues.
- Bilingual (Spanish-English) communication skills (verbal and written) strongly preferred.
- Other Requirements:
- Must be able to lift objects/boxes at least 20 pounds.
CancerLINC is an equal opportunity employer. Minority candidates are encouraged to apply.