Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!
 
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The successful incumbent will supervise key functions within the emergency communications center—potentially including the Training Division or Operations—overseeing call-taking and dispatch activities, staff training, quality assurance, candidate recruitment, and complaint investigations as organizational needs dictate.

Duties include but are not limited to

• Monitoring and reviewing radio traffic and telephone calls to ensure compliance with policy; 
• Supervising staff, including coaching, conducting quality assurance feedback, performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures; 
• Performing various administrative supervisory duties including maintaining payroll accuracy, roll-call, etc.;
• Generating, completing, and writing various reports, forms, and other documents; documenting noteworthy events; presenting information as necessary; 
• Record keeping for certifications and training;
• Investigating complaints from internal and external sources;
• Other duties as assigned.

Qualifications, Special Certifications and Licenses

Minimum Qualifications:

• High School Diploma or GED
• One year of advanced training
• Four years of emergency communications and dispatch experience
• One year of supervisory experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred Qualifications:

• Department of Criminal Justice Service (DCJS) Instructor Certification or out of state equivalent

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• Must be eligible for Virginia Crime Information Network/National Crime Information Center (VCIN/NCIC) certification

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Computer Aided Dispatch (CAD)
• E-911 computers
• Electronic databases and related software applications such as PSS, VCS, I/CAD system, etc.
• Emergency communications practice and procedures
• Federal and State regulations governing radio transmissions
• General knowledge of Police, Fire, and EMS
• General Radio Frequency (RF) knowledge
• Geographic knowledge
• Keyboarding
• Proficiency in Microsoft Office Suite
• Project management

Skills (some combination of the following):

• Answering emergency, non-emergency, and administrative calls
• Assisting with writing policy
• Communicating with various internal and external departments
• Compiling payroll
• Investigating complaints
• Overseeing the quality assurance process and incident reviews
• Providing leadership to staff including coaching, guiding, and recommending discipline
• Reading a map accurately
• Using phone systems such as Intrado
• Using equipment such as Motorola hand held radios, copiers, fax machines, etc.
• Writing directives
• Interpersonal communication

Abilities (some combination of the following):

• Supervise and demonstrate leadership
• Motivate employees
• Manage time effectively

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS:Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. 

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, grasp, talk, hear, see, and perform repetitive motions; frequently stoop, crouch, reach, stand, walk, and feel; and occasionally climb, balance, kneel, crawl, push, pull, and lift. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work , exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.