Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!
 
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…you!!!
 
This position serves as the first point of contact for visitors. This position ensures a professional, seamless, and welcoming experience. The position requires customer service expertise, strong communication skills, and organizational abilities. This requires handling routine interactions in accordance with rules, policies, and procedures. The incumbent will perform standard receptionist and concierge duties such as greeting individuals, answering phones, directing calls, directing customers to the appropriate resource, ensuring intake procedures are followed, reporting issues, etc.

Duties include but are not limited to

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES/DUTIES:

• Greeting and assisting individuals upon arrival, creating a warm and professional first impression.

• Contacting and coordinating with departments to address customer needs.
• Handling check-ins and check-outs efficiently.
• Resolving guest concerns promptly and professionally to ensure satisfaction.
• Managing front desk operations, including promptly responding to inquiries.

• Maintaining an organized front desk area, projecting a professional environment.
• Maintaining a consistent and reliable presence, adhering to scheduled work hours.
• Handling a range of administrative duties.

Qualifications, Special Certifications and Licenses

 REQUIRED SKILLS AND QUALIFIFCATIONS:

• High School Diploma or GED
• 2 years of related customer service, clerical, office support, receptionist, or concierge experience.
• An equivalent combination of training and experience (as approved by department) may be used to meet the minimum qualifications. 
• Speaking a secondary language is not required but is preferred.  

PREFERRED KNOWLEDGE/SKILLS/ABILITIES: 

• English language and grammar
• Oral and written communication
• Interpersonal skills, interacting effectively with guests and staff
• Customer service orientation with a friendly and approachable demeanor
• Ability to handle stressful situations with professionalism and problem-solving skills
• Demonstrates dependability and reliability in attendance and punctuality
• Time management
• Organizational abilities to manage multiple tasks simultaneously
• Ability to prioritize
• Attention to details
• Composing written and professional correspondence
• Sound decision-making and judgement 
• Knowledge of administrative and clerical procedures, and basic business principles
• Computer literate including knowledge of emails, data entry, searching for information, etc., 

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, see, and perform repetitive motions; frequently walk; and occasionally stoop, reach, stand, push, pull, lift, grasp, and feel. The working conditions may contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.