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The listing logo for The Virginia Museum of History & Culture
Guest Services Associate
The Virginia Museum of History & Culture
Richmond, VA
Part time$14/hour
MuseumsEntry-Level
Posted 667 day(s) ago



Guest Services Associates serve as a part of the Guest Engagement Division and report directly to the Manager of Guest Services. They are tasked with creating a welcoming environment for all Virginia Museum of History & Culture guests, while providing excellent customer service, accurate wayfinding information, and maintaining a friendly retail experience. In addition, qualified candidates will assist with digital outreach and on-site programming as needed.


Duties & Responsibilities:

  • Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests
  • Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store
  • Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults
  • Perform other duties as assigned

Required Qualifications:
  • Must be responsible, flexible, punctual, and able to work well under pressure
  • Must possess excellent communication skills, knowledge of Microsoft Office, and an interest in Virginia history
  • Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends and select special events 
  • High School Diploma or Equivalent
  • Retail and point of sale experience preferred
  • Must be able to work weekends and some nights

How to Apply