The City of Richmond Department of Social Services is seeking multiple highly qualified candidates for the position of Human Services Assistant. Selected candidates will work in our Customer Care Center or within a benefits team to provide technical, administrative and customer service support to Benefit Programs Specialists and Self-Sufficiency Specialists assisting with the management of paperwork and processing applications for the purpose of determining eligibility for those who apply for benefits.

Essential Duties and Responsibilities:

• Greet customers and assist in completing forms
• Enter customer information on applicant forms
• Screen and review applications used to determine eligibility
• Enter information into agency automated systems and generate reports as needed
• Prepare case records and written recommendations pertaining to cases assigned
• Perform routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filing
• Assist customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP
• Assist with registering and filing clearances through State benefits systems
• Gather report facts, read and interpret complex public assistance policies and regulations
• Other related duties as assigned

Qualifications:

• High School Diploma or GED
• 3 years of administrative support experience
• 1 year in a human services environment preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred Qualifications:

• Associate's Degree or above
• Microsoft Office experience is preferred
• Customer Service experience is a plus
• Bilingual is a plus

City of Richmond Department of Social Services employees may be required to work during inclement weather and during declared emergencies.