The City of Richmond Department of Social Services Division of Economic Support and Independence is seeking a highly qualified candidate for the position of Human Services Assistant.

• Provide technical, administrative, and customer service support
• Assist with paperwork management and application processing
• Determine eligibility for benefits (financial assistance, medical assistance, child care, VIEW, SNAP)

1. Greet customers and assist in completing forms
2. Enter customer information on applicant forms
3. Screen and review applications for eligibility determination
4. Enter information into agency automated systems
5. Prepare case records and written recommendations
6. Perform routine office tasks (answering phones, copying, scanning, etc.)
7. Assist customers with Common Help online system
8. Register and file clearances through State benefits systems
9. Gather report facts, read and interpret complex policies and regulations
10. Other related duties as assigned

Note: Employees may be required to work during inclement weather and declared emergencies.

• Considerable knowledge in Social and human services programs
• Basic math skills
• Familiarity with standard office equipment
• Skills in reading and oral comprehension
• Proficiency in Microsoft Office Suite
• Data entry and reporting skills
• Excellent interpersonal and communication skills
• Customer service orientation
• Ability to learn and use human/social services systems and software

• High School Diploma or GED
• 3 years of administrative support experience
• 1 year in a human services environment preferred

• Associate's Degree or above
• Microsoft Office experience
• Customer Service experience
• Bilingual skills