The City of Richmond Department of Social Services is actively seeking a highly qualified candidate for the position of Fraud Investigator I within the Welfare Fraud Unit. This role involves investigating fraudulent activity associated with public assistance programs and implementing necessary follow-up actions.

Responsibilities include but are not limited to:

• Calculating and establishing claims of overpayments due to fraud
• Providing advice and assistance to the payment department for fraud prevention, including policy interpretation
• Researching reports of fraud, including data review, client interviews, and analysis of handwriting samples
• Utilizing Virginia Case Management System (VaCMS)
• Conducting customer interviews and assessments
• Analyzing data and preparing case summaries for prosecution staff
• Documenting case notes and writing reports on investigation processes and findings
• Appearing in court as required
• Participating in the orientation of new staff

Key Duties:

• Essential personnel during inclement weather and declared emergencies

Qualifications, Special Certifications, and Licenses:

Knowledge, Skills, and Abilities Required:

• Considerable knowledge in public assistance programs policies and regulations
• Familiarity with fraud investigations, white-collar crime, investigative methods, and record reviews
• Proficient in interviewing, assessing, criminal and civil laws, judicial procedures, and rules of evidence
• Demonstrated skills in investigations, investigative report writing, interviewing, and effective oral/written communication
• Ability to work independently, establish effective relationships with outside agencies, analyze facts, exercise sound judgment, apply instructions, and communicate professionally with a diverse population

Minimum Training and Experience:

• Bachelor's Degree in liberal arts, criminal justice, business, finance, or a related field
• 2 years of customer service and computer experience
• An equivalent combination of training and experience as approved by the department may be considered

Licensing, Certifications, and Other Special Requirements:

• Valid Driver's License

Preferred Training and Experience:

• Investigative experience in various backgrounds including interviewing, case documentation, report writing, and court testimony
• Specific experience in identifying and addressing instances of fraud
• Experience in Social Services Benefit programs (TANF, Child Care, SNAP, Medicaid, etc.)
• Familiarity with Virginia Case Management System (VaCMS), Harmony, Microsoft Office Suite
• Certified Fraud Examiner or CWFI Certification is advantageous

Equal Employment Opportunity Statement: The City of Richmond provides equal employment opportunities, prohibits discrimination, and ensures a harassment-free environment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment.