The City of Richmond Department of Social Services is actively seeking a qualified candidate to fill the position of Human Services Supervisor in the Division of Economic Support and Independence (ES&I). The incumbent will play a crucial role in providing supervision to a team of Benefit Programs Specialists, ensuring the accomplishment of service delivery goals related to various benefit programs established by the federal, state, and local government.

Key Responsibilities:

• Provide supervision and ongoing training to a team of Benefit Programs Specialists, offering face-to-face eligibility determination and ongoing case management for City of Richmond residents applying for federal/state programs (e.g., SNAP, Medicaid, General Relief, Emergency Assistance, Long-Term Care, TANF, ABD, Energy Assistance).
• Deliver training and ongoing development activities to newly assigned Benefit Programs Specialist staff members and assess their performance regularly.
• Review and analyze case activity for policy compliance and payment accuracy.
• Oversee case-processing, case management, and service delivery by employees.
• Coach and mentor employees, document performance, and actively participate in the hiring process for staff.
• Act as a liaison to external and internal organizations and the general public.
• Compile and analyze management reports on workload distribution and performance standards.
• Ensure quality customer service.

Qualifications:

• Knowledge, Skills, and Abilities: Considerable knowledge in Social and Human Services programs (SNAP, TANF, Medicaid, General Relief), supervisory and management practices, and Social Services or Human Services policies and practices. Demonstrated skills in leadership, supervisory skills (coaching, training, staff development), business, technical and report writing, program planning, and evaluation. Demonstrated ability to work with diverse populations, including hard-to-serve and low-income communities, to generate trust and cooperation, interpret and apply relevant policies, problem-solve, resolve conflicts, and think critically.
• Minimum Training and Experience: Bachelor's degree in human services, social work, or a related field; 3 years of experience in human services or a related field; Supervision experience preferred; An equivalent combination of training and experience may be used to meet the minimum qualifications of the classification.
• Licensing, Certifications, and/or Other Special Requirements: None required.
• Preferred Training and Experience: 2 years of supervisory experience preferred.