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This is an exciting time to join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to become the employer of choice, we are thrilled about the following employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

The City of Richmond Office of Strategic Communications & Civic Engagement is currently looking to fill a Human Services Technician position to support community outreach. The selected candidate will work alongside community partners to provide outreach and advocacy in the City of Richmond communities.

Duties include but are not limited to:

Assisting participants in the community navigate processes and procedures to secure economic stability.
Disseminating general information to staff, participants, and/or the general public.
Attending and participating in community events, including career and resource fairs, outreach events, and other events as deemed necessary.
Providing general information to staff, youth, and/or the public.
Using Microsoft Office Suite, DocuSign, Adobe Acrobat, and other systems.
Demonstrating interpersonal, verbal, and written communication skills.

Qualifications, Special Certifications, and Licenses:

Knowledge, Skills, and Abilities:

Considerable Knowledge Of:

Office of Strategic Communications and Civic Engagement services.
Social and human services programs.
Mathematics.

Proficient Skills In:

Using standard office equipment such as computers, photocopiers, fax machines, etc.
Community awareness.
Reading and oral comprehension regarding interpreting and applying established guidelines, policies, processes, and procedures.
Using Microsoft Office Suite (e.g., Word, Excel, and Outlook); data entry.
Gathering and reporting data accurately.
Excellent interpersonal, oral/written communication, customer service, and basic mathematical computation skills.

Demonstrated Abilities To:

Follow written and verbal instructions.
Read, learn, and interpret policies and procedures.
Communicate direction tactfully, clearly, and positively.
Multi-task, problem-solve, manage time effectively, prioritize, and follow instructions.
Learn and navigate several computer, database, and information systems.
Exercise sound judgment.

Minimum Training and Experience:

High School Diploma or GED.
3 years of administrative support experience.
1 year in a human services environment preferred.
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Preferred Training and Experience:

At least one (1) year of experience in field work/community outreach in the human services field.
Familiarity with the City of Richmond community dynamics impacting poverty.
Three (3) years of general Microsoft Office experience, including Word, Excel, and Outlook.

Licensing, Certifications, and/or Other Special Requirements:

None required.

Americans with Disabilities Act Requirements:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Equal Employment Opportunity Statement:

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Talent Acquisition Partner, Senior at (804) 646-4705 or by email at Jessica.McKenzie@RVA.GOV. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

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