Provides support of Windows servers, both virtual and physical, across the corporate footprint. Identifies and analyzes problems and develops solutions, per documented procedures. Provides support to end-users as required and supports technicians in the field.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Follows established methodologies and procedures to identify server related problems and provide a solution.

2. Performs other Windows administrative duties as required, including DHCP administration and support for other Active Directory activities.

3. May interact with production services, software systems engineering, applications support, and/or applications development to identify and correct core problem.

4. Serves as escalated support on complex issues encountered by technicians in the field.

5. Escalates highly complex, non-routine issues to more experienced teammates.

6. Works within standard guidelines and makes decisions within guidelines.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma and 5 years of end-user support experience or equivalent combination of education and work experience.

2. Understanding of software and hardware deployed within a business.

3. Effective verbal and written communication skills for the purpose of information to end-users.

Preferred Qualifications:

1. Associate's or technical degree and 4 years of work experience in IT

2. Knowledge of Windows Server and Windows Workstation OS’s

3. Working knowledge of Active Directory

4. Excellent troubleshooting and diagnostic skill

5. Banking or financial services experience preferred