The City of Richmond Community Services, Library - Division of Customer Service is in search of a qualified Library Technician for the Ginter Park Branch Library. This role involves managing routine and advanced clerical and support services for the City Library. The ideal candidate should be self-motivated, possess excellent communication skills, be a team player, problem solver, and most importantly, exhibit exceptional customer service. Join a dynamic team focused on the mission: Inform, Enrich, Empower. The position requires on-site work during weekdays, evenings, and rotating weekends (Saturdays and Sundays).

Key Responsibilities:

• Providing exceptional customer service.
• Performing circulation desk duties.
• Assisting patrons in finding materials or information online, in-person, or over the phone.
• Processing returned materials, issuing, updating, and replacing library cards and other resource accounts.
• Handling monetary transactions for fees and maintaining cash registers.
• Answering phones, emails, SMS, sorting and distributing mail.
• Assisting patrons with various requests such as computer services and operating computer labs.
• Maintaining the Integrated Library System computer database for patrons and materials.
• Organizing and shelving library materials in order.
• Anticipating patrons’ needs and fielding inquiries.
• Participating in library-wide committees or projects.
• Creating displays, flyers, and other promotional materials.
• Engaging in staff development and training.
• Operating library vehicles for book or supply transportation if required.

Essential Requirements:

Knowledge, Skills, and Abilities:

• Considerable knowledge of routine and advanced clerical and support services to assist patrons effectively.
• Proficiency in basic math and the Dewey Decimal System.
• Comfort with Microsoft Office Suites and standard office equipment.
• Familiarity with cash register procedures.
• Strong customer service, interpersonal, oral, and written communication skills.
• Ability to train volunteers, interns, and students.
• Proficiency in coordinating library events and creating promotional materials.

Minimum Training and Experience:

• High School Diploma or GED.
• One year of related public library support experience.
• Equivalent combinations of training and experience approved by the department may be considered.

Licensing, Certifications, and/or Other Special Requirements:

• Spanish speaking skills preferred, but not required.

Americans with Disabilities Act Requirements: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Environmental Hazards:

• Conditions may include exposure to travel within and outside of the City of Richmond, hazardous physical conditions, atmospheric conditions, inadequate lighting, intense noise, and environmental hazards.

Physical Requirements and Working Environment:

• Ability to perform detailed work on multiple tasks with frequent interruptions and under time constraints.
• Regular use of fingers, talking, hearing, seeing, and repetitive motions.
• Frequent walking and occasional stooping, crouching, crawling, reaching, standing, pushing, pulling, lifting, grasping, and feeling.

Equal Employment Opportunity Statement: The City of Richmond offers equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment based on various characteristics. This policy encompasses all aspects of employment, ensuring fair treatment per federal, state, or local laws.