The City of Richmond Public Library seeks a dynamic, enthusiastic, and hardworking person to join its team as an entry-level Library Technician. The incumbent will be a self-motivated individual who is a self-starter, excellent communicator and listener, team player, problem solver, and most importantly, exudes exceptional customer service. The selected candidate will join a dynamic team of individuals focused on providing excellent, prompt, and accurate services to both external and internal customers while achieving the following mission: Inform, Enrich, Empower. This position will require some evenings, weekends (Saturday and Sunday) scheduling on a rotating basis.

The Richmond Public Library is committed to becoming an employer of choice AND we are dedicated to the growth of our workforce. We value our employees and seek to attract and retain the best. We are also committed individual, professional growth! The selected candidate will have the opportunity to attend applicable training and educational workshops.

Duties include but are not limited to:

Provides customer service
Performs circulation desk duties
Circulates library materials to customers
Assists patrons to find materials or other pertinent information either online, in-person, or over the phone
Processes returned materials, issues, updates, and replaces library cards and other library resource accounts
Collects money for fees
Opens and closes cash registers
Counts funds for reports
Answers phones, email, SMS, sorts mails and distributes them accordingly
Assists patrons with simple to complex requests such as computer printing, copying, faxing, logging onto a computer workstation, closes/opens computer lab
Maintains Integrated Library System computer database maintenance for patrons and material records
Shelves books and other materials in proper order
Sorts and organizes library materials
Anticipates patrons’ needs
Fields patrons’ inquiries
Recommends material to patrons
May participate in library-wide committees or projects
Creates displays, flyers, and other promotional materials
Participates in staff development and training
May be required to operate library vehicle to transport books or supplies to another facility

This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

Qualifications, Special Certifications, and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

The individual has considerable knowledge of routine and advanced clerical and other support services in order to help patrons with their needs. This individual has the basic math and be able to use the Dewey Decimal System. He/she is comfortable using computer programs such as Microsoft Office Suites (Word, Excel, Publisher, PowerPoint, Outlook, etc.) The incumbent knows how to use the standard office equipment’s. He/she has knowledge of cash register procedures. The individual can demonstrate skills on excellent customer service, great interpersonal skills and excellent oral and written communication skills. He/she can help patrons find materials or other pertinent information either online, in-person, or over the phone as well as comfortable with opening and closing registers, collect money for fines and other fees, count funds for reports and rings up payments and purchases. The individual is able to train volunteers, interns, AARP, and work-study students on library processes and procedures. This individual can demonstrate the ability to promote and coordinates library events such as children’s story time, art-committee, and other programs and clubs. He/she is able to crates displays, flyers, and other promotional materials.

MINIMUM TRAINING AND EXPERIENCE:

Requires a High School Diploma or GED
One year of public library related support experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification