The City of Richmond Department of Public Utilities – Richmond Gas Works seeks a qualified Management Analyst Associate to facilitate utility scheduling tasks. The selected candidate will manage data gathering, analysis, and reporting, demonstrating critical thinking, minimal oversight, strong communication skills, and a reliable team player attitude. Proficiency in Microsoft Office and intermediate computer skills are essential.

Key Responsibilities:

• Provide technical support and coordination with various departments, customers, contractors, and field staff.
• Deliver excellent customer service through timely and accurate written responses to inquiries.
• Manage meter scheduling, updates, and changes via appropriate databases and spreadsheets.
• Conduct research and detailed analysis to provide factual and accurate responses to inquiries.
• Maintain departmental management systems, including document sorting, verification, filing, scanning, indexing, and retrieval.
• Review, certify, and submit invoices ensuring compliance with the City of Richmond’s “Prompt Pay” ordinance.
• Review and reconcile monthly vendor statements.

Qualifications:

• Considerable knowledge of general/special funds, electronic databases/software, governmental accounting concepts, and computer programs like Microsoft Office Suite and Adobe Acrobat.
• Analytical skills for data analysis, report generation, and effective communication with senior management.
• Multi-tasking ability, organization, problem-solving skills, and time management.

Minimum Training and Experience:

• Bachelor's degree in business/public administration or a related field.
• Two years of paraprofessional experience in program/project administration or management analysis.

Preferred Qualifications:

• Ability to follow established data entry procedures and collaborate effectively.
• Proficiency in Microsoft Office applications and databases.
• Analytical skills for identifying and resolving data discrepancies.
• Attention to detail for ensuring data accuracy and completeness.

Licensing and Other Requirements:

• Valid Driver's License or Commonwealth of Virginia Driver's License within 30 days of hire.

ADA Requirements:

• Reasonable accommodations are available for qualified individuals with disabilities.

Environmental Hazards and Physical Requirements:

• Working conditions may involve exposure to various hazards. Physical tasks include detailed work on multiple concurrent tasks, talking, hearing, seeing, reaching, repetitive motions, stooping, kneeling, crouching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, and feeling.
• Sedentary work, exerting up to 10 pounds of force occasionally.