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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The City of Richmond Department of Public Utilities is seeking a qualified candidate to fill the Management Analyst, Senior position in Resource Planning for the Customer Service Division. This position requires senior-level analysis with involvement in critical and complex programs and projects, typically involving Customer Service Call Centers and Contact Centers.

The selected candidate provide advanced professional analysis, policy support, and program/project administration that requires independent evaluation and analysis of issues related to the performance of multiple tasks and decision-making. Work may include analyzing complex issues to facilitate and execute program/project decision-making; managing city-wide programs; serving on inter- and intra-departmental committees and task forces, and exercising independent voting authority; drafting and revising documents; serving as a department liaison or official representative to senior staff and external agencies: managing events; researching, developing, writing, and editing complex reports and plans; preparing staffing models and forecasting, and reports; coordinating and leading strategy preparation; compiling and analyzing statistical data; conducting operational reviews and evaluations; and preparing reports of findings and recommendations.

As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion for professional, paraprofessional, and support staff. Duties for lead workers include conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

Duties include but are not limited to

Senior-level analysis with involvement in data gathering, data compilation, advanced analysis and developing recommendations and reports.
Managing customer service levels while reducing business costs and optimizing the efficiency of employee productivity.
Forecasting department staffing needs and analyzing statistical data
Overseeing and understanding critical and complex programs and projects.
Provide policy support, and program/project administration that requires independent evaluation and analysis of issues related to the performance of multiple tasks and decision-making.
Analyzing complex issues to facilitate and execute program/project decision-making; managing city-wide programs; serving on inter- and intra-departmental committees and task forces, and drafting and revising documents
Lead workers/analysts, assigning work and monitoring work completion for professional, paraprofessional, and support staff. Duties for lead workers/analysts include conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
Managing and oversight of workflow systems.
Data gathering, data compilation, advanced analysis and developing recommendations and reports.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

Bachelor's degree in business or public administration, or field related to assignment
Four years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

None required

PREFERRED TRAINING AND EXPERIENCE:

Two-three years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis and field service order completion.
Four years of customer service/call center/administrative experience.
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Basic knowledge of governmental accounting concepts and special funds. Intermediate to advanced level mathematics and statistics as applicable to appraisal measures and assessment ratio studies. Thorough knowledge of computer programs such as Microsoft Office Suite, Adobe Acrobat Electronic, electronic databases, and related software applications. Ability to gather and compile data, analyze, and aggregate data, develop recommendations and reports based on data and communicate results of analyses and recommendations to leadership. Ability to develop and interpret manuals and standard operating procedures as necessary. Ability to provide exceptional customer service while working in a team environment. Excellent oral and written communication. Demonstrated ability to problem solve, plan, prioritize, multi-task and manage time effectively.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently reach and finger; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, push, pull, lift, walk, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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