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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The City of Richmond, Department of Public Utilities, is seeking a qualified Management Analyst. The selected candidate will support customer service operations for the city's high-volume commercial and industrial water and gas accounts, ensuring accurate billing, reporting, and compliance. The role involves conducting investigations, performing site visits, analyzing utility usage, and identifying opportunities to enhance efficiency and reduce losses. The incumbent will work closely with commercial customers in a concierge role, technicians, and internal stakeholders to ensure smooth service delivery and operational effectiveness. Additionally, this role includes educating customers about DPUs products and services so they become self-sufficient and good stewards of water and gas services, consumption, conservation, and efficiency.

Duties include but are not limited to

Support efforts to minimize lost and unaccounted-for usage in water and gas, ensuring billing accuracy.
Assist with customer support and technical assistance for major clients, including large commercial water and gas accounts.
Participate in budgeting, financial analysis, and performance monitoring in collaboration with senior managers.
Perform field inspections, oversee meter readings, and ensure proper billing for commercial accounts.
Assist in vendor contract negotiations and procurement processes.
Lead special projects aimed at enhancing operational efficiency and customer service.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

Bachelor's degree in business/public administration or field related to assignment
Two years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS:

Operator Qualification (OQ) certification (required within the first six months of employment).
Additional certifications in utility management or energy services.
At least 1 year of experience in natural gas utility operations and billing processes.
Understanding of compliance standards and regulations in the energy sector.
Familiarity with high-volume commercial account management and customer service best practices.
Experience with budget preparation, financial reporting, and procurement processes.
Experience with contract negotiation and vendor management.
Ability to conduct field inspections and ensure compliance with safety and operational standards.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

None required

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

Computer programs including Microsoft Office Suite
Background in department of focus
Electronic databases and related software applications in area of focus
English language, including strong oral and written communications skills
Ordinances, government regulations, agency rules, and the legislative process
Principles for providing customer service, including meeting quality standard for services and customer satisfaction
Strong research practices and procedures

Skills (some combination of the following):

Analyzing and aggregating data for complex issues
Analyzing and interpreting manuals and operating procedures
Communicating with various internal and external departments
Communicating results of analyses and recommendations professionally and effectively with senior management and peers
Drafting and revising documents
Managing program in focus area
Performing various administrative and clerical procedures such as managing files and records, designing forms, and other office procedures and terminology
Serving as department liaison
Supporting various activities in area of focus
Oral and written communication

Abilities (some combination of the following):

Adapt
Analyze information
Make decisions
Multi-task
Problem solve
Work in teams
Manage multiple priorities and deadlines

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently reach and finger; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, push, pull, lift, walk, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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