The Virginia Museum of Fine Arts (VMFA) has an exciting opportunity for a qualified candidate to fill the role of Membership Coordinator in the Office of Advancement.

This salaried, non-exempt position offers Commonwealth of Virginia Benefits such as 12 paid holidays, health benefits and more.

VMFA staff also enjoy agency benefits like free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse Restaurant, Best Café, and VMFA Shop.

This position works under the leadership of the Director of Membership and oversees administrative tasks to support the department. The successful candidate will be a self-starter and have strong time management and organizational skills, superb attention to detail, and the ability to manage multiple projects simultaneously. Excellent customer service, writing and communication skills are required. The use of tact, diplomacy, and discretion with museum members, event attendees and staff is essential.

Duties Include

• Administrative tasks in support of the Membership Department, including:
  • Answering the membership email inbox and assisting with membership phone calls
  • Point of contact for member issues and customer service
  • Work with volunteers making stewardship phone calls
  • Track inventory of membership collateral
  • Oversee and coordinate changes pertaining to general-level membership information on the VMFA website
• Manage overall Membership print and email correspondence
• Manage the Membership Card Program, including both physical and digital membership card distribution
• Liaison between the Membership Department and the Visitor Services Department
• Member event coordination and communications

Minimum Qualifications

• Experience in an administrative position
• Experience working directly with clients, customers or members

 Ability to

• Establish effective working relationships with staff, members, the public, and other stakeholders.
• Communicate effectively, orally and in writing
• Provide excellent customer service
• Work in a fast-paced environment, managing multiple projects simultaneously
• Provide strict time management and superb organizational skills
• Work proficiently using Microsoft Office Suite and Google Applications
• Work occasional evening, early morning and weekend hours
• Work on-site Monday – Friday

 Preferred Qualifications

• Museum, Membership, Non-profit or Fundraising experience
• Event management experience
• Experience with Blackbaud’s Raiser’s Edge or similar database
• Experience with Mail Chimp or a similar email platform
• Bachelor’s degree

Special Requirements

Selected candidates must pass a criminal history background check.

VMFA is an EEO/AA and Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts. Read more here.