Are you passionate about building community and working across all sectors of the city? Do you excel at developing relationships, fostering strong connections and partnerships, and expanding options for residents? If you're enthusiastic about building coalitions, improving communication channels, and empowering Richmond residents with neighbor support, then the Neighbor Support Manager position is perfect for you.

About Us: 

Join a team of innovative thinkers and creatives dedicated to informing, educating, and empowering Richmond residents through various communication avenues, community-centered events and meetings, as well as targeted outreach initiatives. Our City of Richmond employees are characterized by a passion for public service, demonstrated through high enthusiasm, self-reliance, and job proficiency. We effectively convey the vision and mission of the organization while providing excellent service and satisfaction to our internal and external customers.

Position Overview: 

As the Neighbor Support Manager, you will lead the Neighbor Support Division in the Office of Strategic Communication and Civic Engagement. The division is responsible for coordinating city services, responding to neighbor-initiated requests, and engaging with civic, neighborhood, and homeowners' associations. This role involves managing outreach, enhancing services to neighbors, and fostering transparency in government.

Key Responsibilities:

• Manage day-to-day operations of the Neighbor Support Division
• Monitor and evaluate work performance within the Division
• Recruit, hire, direct, supervise, and train support staff
• Direct, plan, organize, review, and coordinate the work of subordinate managerial, professional, and administrative personnel
• Evaluate programs and events, determining work objectives
• Establish broad organizational goals and realign work and staffing assignments
• Oversee citywide volunteer initiatives, neighbor support events, and civic/neighborhood association initiatives
• Attend meetings outside regular working hours, including City Council meetings, Council of Civic Association meetings, and other HOA meetings as required
• Perform related duties as required

Qualifications:

• Bachelor’s Degree in Public Administration or a related field
• Seven (7) years of related experience in community outreach
• Additional qualifying experience or completion of coursework at an accredited college or university in a related field may substitute on a year-for-year basis for the required experience or education
• At least three (3) years of previous supervisory experience required
• Possess or be able to obtain a valid State of Virginia driver’s license within 30 days of hire