The Virginia Early Childhood Foundation is a statewide non-profit public-private partnership with the vision that every region in Virginia will ensure equitable opportunities for all families with young children to thrive. Its mission is to serve as the non-partisan steward of Virginia’s promise for early childhood success. In partnership with key state agencies, VECF supports the work of local communities and regions in strengthening their early childhood systems. The Foundation provides competitive grants and technical assistance to build regional capacity, infrastructure, delivery of high-quality early childhood care and education services (ECCE).

VECF is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, religion, color, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

VECF maintains a drug free workplace.

Position Description 

The Virginia Early Childhood Foundation seeks a self-directed, detail-oriented candidate to manage a range of information processes/systems and constituent services tasks to support successful implementation of grant-funded initiatives in a fast-paced environment. This position will have a primary focus on the Mixed Delivery program, administered through Ready Regions to support families’ access to high-quality publicly-funded ECCE for their infants, toddlers, and preschoolers.

Duties/Responsibilities: The Operations Associate’s duties and responsibilities include

• Keep project management systems updated with current status of project budgets, reports, and other operations-related documentation.
• Provide administrative and operations support for internal teams including contact management, meeting scheduling and notetaking, registration coordination, document management and routing emails.
• Update and develop project forms and processes in grants management system, as needed.
• Assist with document development and review, data entry, contract management, and invoice review.
• Serve as point of contact for constituent inquiries (phone and email) by responding to any questions submitted Monday – Friday from 8:30am-5:00pm within one business day.
• Provide guidance, assistance, and clarifications for grantees and partners regarding data reporting and other routine questions.
• Keep online portals updated with project resources, updates, frequently asked questions, meeting recordings, and other helpful information for grantees and partners.
• Send reminders to grantees and partners regarding report due dates, technical assistance opportunities, and other relevant updates and deadlines.

• 3+ years proven track record of successful high-volume customer service or operations roles
  
• Ability to problem-solve, self-direct, and manage workload
• Ability to balance multiple demands, exhibit strong task management skills, find efficiencies, and be flexible in handling last-minute needs and changes
• Strong written and oral communication skills
• Outstanding organizational skills and ability to meet strict timeframes
• Proficient technology skills in Word, Excel and PowerPoint
• Demonstrated commitment to equity and inclusion
• Ability to successfully work with diverse populations Preferred Skills/Experience:
• Bachelors’ degree in related or specialty field
• Fluency in Spanish (both written and spoken)