The Virginia Early Childhood Foundation seeks a self-directed, detail-oriented candidate who is able to work across multiple projects to coordinate a wide range of customer relations, administrative, outreach and operations tasks to support successful implementation of a portfolio of grant-funded initiatives in a fast-paced environment.

The Virginia Early Childhood Foundation is a statewide non-profit public-private partnership with the vision that every region in Virginia will ensure equitable opportunities for all families with young children to thrive. Its mission is to serve as the non-partisan steward of Virginia’s promise for early childhood success. In partnership with key state agencies, VECF supports the work of local communities and regions in strengthening their early childhood systems. The Foundation provides competitive grants and technical assistance to local early childhood initiatives formed to build capacity and infrastructure in local communities for delivery of high-quality early childhood programs.

VECF is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

VECF maintains a drug free workplace.

Job responsibilities will revolve around supports for constituents who are early educators, childcare providers and/or those leading community grants (e.g., Ready Regions, Recognize B5) that support them. These will include but are not limited to:

Customer Relations

Serve as point of contact for constituent inquiries (phone, email, and scaled communications platforms) by responding to any questions submitted Monday – Friday from 8:30am-5:00pm within prescribed timeframe.
Provide guidance, assistance, and clarifications for grantees and partners regarding data reporting and other routine questions.
Keep online portals updated with project resources, updates, frequently asked questions, meeting recordings, and other helpful information for grantees and partners.
Send reminders to grantees and partners regarding report due dates, technical assistance opportunities, and other relevant updates and deadlines.

Information and Project Management

Research and respond to inquiries from Recognize B5 participants including educators and childcare site administrators.
Keep project management systems and documents updated with current status of project budgets, reports, and other operations related documentation.
Provide administrative and operations support for internal teams and grantees including contact management, meeting scheduling, registration coordination, and routing emails.
Update and develop project forms and processes in grants management system.
Assist with data entry, contract management, invoice review and payment processing/tracking.
Assist with budget review and bookkeeping tasks.

Project Team Supports

Format and distribute regular meeting materials and assist with preparation and implementation of successful meetings and technical assistance sessions.
Create periodic surveys of grantees and format survey results to be easily analyzed.

Required Qualifications

5+ years proven track record of successful high-volume customer service or operations roles
Ability to problem-solve, self-direct, and manage workload
Ability to balance multiple demands, exhibit strong task management skills, find efficiencies, and be flexible in handling last-minute needs and changes
Strong written and oral communication skills
Outstanding organizational skills and ability to meet strict timeframes
Proficient technology skills in Word, Excel and PowerPoint
Demonstrated commitment to equity and inclusion
Ability to successfully work with diverse populations

Preferred Qualifications

Bachelors’ degree in related or specialty field
Fluency in Spanish (both written and spoken)