Under the supervision of the Senior Director, this position is responsible for providing high-level administrative and clerical support for the service. The overall responsibility includes establishing systems for organizing and implementing multiple tasks and projects related to the daily operational functions of the service. Specific tasks will vary based on the service's needs.

Responsibilities

Work collaboratively with and in support of other services offered by St. Joseph's Villa
Perform all work safely, effectively, and to the highest ethical standards, in accordance with St. Joseph's Villa's mission, values, and guiding principles
Participate as an active member of a team
Use various data collection tools to determine needs within the service for supplies, equipment, training, and other services provided through agency functions
Effectively communicate information across services and functions
Compile, organize, and format data, and analyze trends for regular and ad hoc reports for the service, boards, committees, Chief Executive Officer, and Chief Operations Officer
Prepare materials for reports to internal and external resources
Inspect facilities periodically and report any conditions requiring change to appropriate personnel
Recommend changes to the environment and coordinate with vendors or internal resources to ensure approved changes are implemented
Represent the service at regulatory, licensing, human rights, or funding meetings, as needed
Support the service in obtaining or retaining licensing or accreditation
Provide logistical support for meetings, conferences, tours, and other events
Schedule meeting space, arrange for catering, rent equipment, etc.
Monitor expenses, code bills, and manage budgeting issues as assigned
Safeguard confidential information
Collaborate with other agency staff to ensure completion of assigned projects
Advise management of concerns affecting clients' care and treatment, client and facility safety, client health, or licensing and accreditation of the program
Evaluate work processes and methods and submit recommendations for continuous quality improvement
Attend scheduled training programs for professional development, including required trainings by St. Joseph's Villa and regulatory/accrediting bodies
May supervise the work of volunteers and/or interns assigned to the service
Perform other duties as assigned

Required Qualifications

Associate's degree in a business-related field; Bachelor's degree preferred
Minimum one year of experience providing mid-level programmatic support
Customer service experience preferred
Experience may be substituted for education at a rate of one and a half years of experience equaling one year of education
Proficiency with Windows, Outlook, internet research, MS Office (Word, Excel, PowerPoint)
Experience with proprietary software preferred
Valid VA driver's license with an excellent driving record
Knowledge of office management and project management procedures
Able to maintain supportive and effective working relationships with diverse groups
Able to work effectively in a collaborative, shared leadership environment
Able to manage multiple projects and priorities simultaneously
Able to respond effectively to unique situations with general direction
Able to work with confidential information
Excellent organization, written, and oral communication skills
Able to perform basic statistical calculations
Able to appropriately use proprietary software
Able to perform all work in a professional and courteous manner
Able to make sound judgments