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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The City of Richmond, Office of Community Wealth Building, is seeking a People Plan Program Manager to lead program operations supporting residents of RRHA through the public housing relocation process by overseeing intensive case management, coordination of community partners, and collaboration with community residents to ensure successful housing transition outcomes. This role serves as a trusted point of contact for City agencies, community partners, and residents as they move from public housing to permanent housing options, ensuring compliance with housing authority requirements while centering resident dignity, choice, and stability. The candidate works closely with residents, RRHA, service providers, landlords, and internal City partners to reduce barriers throughout the housing transition, develop a coordinated system of partners, strengthen case management programming, and promote long-term housing stability during and after relocation.

The salary range for this position is $80,000 - $95,000

Duties include but are not limited to

Resident Case Management & Coordination Oversight

Oversee the people plan case management program supporting residents through housing transition that seeks to support residents through all phases of housing transition, including eligibility verification, application completion, documentation gathering, and housing approval.
Ensure individual assessments are conducted to identify barriers to housing approval (e.g., credit issues, criminal background, income verification, documentation gaps).
Ensure development individualized housing transition plans that reflect resident needs, preferences, and readiness.
Oversees the program that assists residents with completing and submitting housing applications, vouchers, certifications, and required documentation.
Coordinate with housing authority staff to monitor application status and resolve outstanding issues.
Support residents in understanding housing requirements, timelines, and expectations.
Track case management program output, outcomes, and program evaluation to ensure effectiveness of supporting residents through transition.

Partnership & Systems Coordination

Collaborate with housing navigators, case managers, social service providers, legal aid, and employment partners to address barriers impacting housing eligibility.
Build and maintain relationships with landlords, property managers, and housing providers to expand placement options.
Coordinate warm handoffs to supportive services such as employment, benefits, financial counseling, and behavioral health resources.

Resident Advocacy & Engagement

Advocate in coordination with residents to ensure fair consideration and transparent decision making during the housing approval process.
Facilitate resident meetings, workshops, and information sessions related to relocation, housing rights, and housing readiness.
Provide trauma-informed, culturally responsive support during what may be a highly stressful transition period.

Program Monitoring & Reporting

Monitor program performance metrics including application completion rates, approval outcomes, and successful relocations.
Prepare reports and briefings for leadership on progress, barriers, and emerging resident needs.

Continuous Improvement & Systems Learning

Identify systemic challenges in the relocation and housing approval process and recommend policy or process improvements.
Contribute to the refinement of relocation workflows, resident communication tools, and program guidelines.
Research other city programs to learn from their effectiveness and process.
Support evaluation efforts to ensure the Gilpin People Plan promotes long-term housing stability and resident well-being

Qualifications, Special Certifications and Licenses

Required Minimum Qualifications

Bachelor’s degree in social work, Public Administration, Human Services, Urban Studies, or a related field (or equivalent combination of education and experience).
Minimum of 3–5 years of experience in housing navigation, case management, resident services, or related human services work.
Demonstrated experience partnering with public housing residents.
Strong knowledge of housing eligibility requirements, housing vouchers or subsidized housing programs.
Experience overseeing and evaluating community programs

Preferred Qualifications

Experience supporting residents through large-scale public housing redevelopment or relocation efforts.
Familiarity with trauma-informed care
Experience working with housing authorities, local government, or nonprofit housing organizations.

Knowledge, Skills, and Abilities

Strong interpersonal and relationship-building skills with residents and partners.
Excellent organizational skills and attention to detail.
Ability to explain complex processes in clear, resident-friendly language.
Sound judgment, discretion, and professionalism when handling sensitive information.
Comfort working in community settings and meeting residents where they are.

Work Environment & Conditions

Combination of office, community, and on-site resident engagement.
May require evening or occasional weekend availability based on resident needs and meeting schedules.
Local travel within the city required.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

* Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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