This position is a continuous recruitment for the Modlin Center for the Arts

Modlin Center for the Arts features state-of-the-art performance venues, galleries, studios, and classrooms. It shares transformational experiences with audiences, showcasing a breadth of diverse multi-disciplinary performing arts from around the globe.

This is a part-time position with mainly evening and week-end hours. Pro House Manager oversees the safety and security of patrons before, during, and after performances in the Modlin center venues.

Responsibilities

• Manage usher staff of 15 people for each event.
• Train ushers prior to each event (outline basic duties and review emergency procedures).
• Assign usher positions and duties.
• Ensure that ushers give patrons full-service treatment.
• Manage standby seating process.
• Communicate regularly with Box Office to determine number of standby tickets returned.
• Organize group of standby patrons
• Regularly monitor inside of venue to determine location of available seats.
• Seat standby patrons in a timely and orderly fashion.
• Communicate regularly with the Box Office Manager and staff in person and by radio.
• Manage and distribute (on a discretionary basis) house seats.
• Plan and prioritize critical path for each performance.
• Establish communication among Stage Manager, professional House Manager, and ushers prior to and throughout performances.
• Take initiative in resolving patron seating or ticketing issues during the event.
• Attend regular staff meetings.
• Operations and Technology.
• Able to learn and independently operate the functions of each venue, including Camp Concert Hall, Jepson Theatre, Cousins Studio Theatre, and Perkinson Recital Hall.
• Provide necessary accommodations to patrons with specific needs, including, but not limited to, infrared listening devices, elevator access, up-front seating, and large print programs.
• Ensure that the lobby, reception areas, and audience spaces are prepared to receive the public, including proper temperature/climate, proper cleanliness, and adequate signage.
• Monitor, maintain, and distribute stock of playbills to ushers.
• Oversee house staff for concession, inventory, reporting, and reconciliation.
• Create House Manager report and electronically distribute it to Modlin Center Staff after each event.
• Have working knowledge of emergency procedures for various situations such as fire, power outage, evacuation, medical emergencies, and other extraordinary situations as they arise.
• During the course of employment, become certified in adult CPR and administration of AED (Automated External Defibrillator). The Modlin Center will arrange training.

• The schedule requires flexibility and the Pro House Manager must be able to work late nights and weekends. 
• A retail or service background is helpful.
•  Ability to use a Motorola two-way communication device. 
• Ability to use email, shared drives, and electronic filing systems. 
• Ability to use Macintosh computer and Microsoft Office Suite for Macintosh.