This position is a continuous recruitment for the Modlin Center for the Arts
Modlin Center for the Arts features state-of-the-art performance venues, galleries, studios, and classrooms. It shares transformational experiences with audiences, showcasing a breadth of diverse multi-disciplinary performing arts from around the globe.
This is a part-time position with mainly evening and week-end hours. Pro House Manager oversees the safety and security of patrons before, during, and after performances in the Modlin center venues.
Responsibilities
- Manage usher staff of 15 people for each event.
- Train ushers prior to each event (outline basic duties and review emergency procedures).
- Assign usher positions and duties.
- Ensure that ushers give patrons full-service treatment.
- Manage standby seating process.
- Communicate regularly with Box Office to determine number of standby tickets returned.
- Organize group of standby patrons
- Regularly monitor inside of venue to determine location of available seats.
- Seat standby patrons in a timely and orderly fashion.
- Communicate regularly with the Box Office Manager and staff in person and by radio.
- Manage and distribute (on a discretionary basis) house seats.
- Plan and prioritize critical path for each performance.
- Establish communication among Stage Manager, professional House Manager, and ushers prior to and throughout performances.
- Take initiative in resolving patron seating or ticketing issues during the event.
- Attend regular staff meetings.
- Operations and Technology.
- Able to learn and independently operate the functions of each venue, including Camp Concert Hall, Jepson Theatre, Cousins Studio Theatre, and Perkinson Recital Hall.
- Provide necessary accommodations to patrons with specific needs, including, but not limited to, infrared listening devices, elevator access, up-front seating, and large print programs.
- Ensure that the lobby, reception areas, and audience spaces are prepared to receive the public, including proper temperature/climate, proper cleanliness, and adequate signage.
- Monitor, maintain, and distribute stock of playbills to ushers.
- Oversee house staff for concession, inventory, reporting, and reconciliation.
- Create House Manager report and electronically distribute it to Modlin Center Staff after each event.
- Have working knowledge of emergency procedures for various situations such as fire, power outage, evacuation, medical emergencies, and other extraordinary situations as they arise.
- During the course of employment, become certified in adult CPR and administration of AED (Automated External Defibrillator). The Modlin Center will arrange training.
- The schedule requires flexibility and the Pro House Manager must be able to work late nights and weekends.
- A retail or service background is helpful.
- Ability to use a Motorola two-way communication device.
- Ability to use email, shared drives, and electronic filing systems.
- Ability to use Macintosh computer and Microsoft Office Suite for Macintosh.
- High school diploma or educational equivalent
- Minimum of 2 years professional experience in House Management Retail experience or experience working with the public