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Pro House Manager – Modlin Center for the Arts
University of Richmond
Richmond, VA
Part time$15 / hour
ArtsEducationUniversity
Posted 813 day(s) ago


This position is a continuous recruitment for the Modlin Center for the Arts


Modlin Center for the Arts features state-of-the-art performance venues, galleries, studios, and classrooms. It shares transformational experiences with audiences, showcasing a breadth of diverse multi-disciplinary performing arts from around the globe.


This is a part-time position with mainly evening and week-end hours. Pro House Manager oversees the safety and security of patrons before, during, and after performances in the Modlin center venues.


Responsibilities

  • Manage usher staff of 15 people for each event.
  • Train ushers prior to each event (outline basic duties and review emergency procedures).
  • Assign usher positions and duties.
  • Ensure that ushers give patrons full-service treatment.
  • Manage standby seating process.
  • Communicate regularly with Box Office to determine number of standby tickets returned.
  • Organize group of standby patrons
  • Regularly monitor inside of venue to determine location of available seats.
  • Seat standby patrons in a timely and orderly fashion.
  • Communicate regularly with the Box Office Manager and staff in person and by radio.
  • Manage and distribute (on a discretionary basis) house seats.
  • Plan and prioritize critical path for each performance.
  • Establish communication among Stage Manager, professional House Manager, and ushers prior to and throughout performances.
  • Take initiative in resolving patron seating or ticketing issues during the event.
  • Attend regular staff meetings.
  • Operations and Technology.
  • Able to learn and independently operate the functions of each venue, including Camp Concert Hall, Jepson Theatre, Cousins Studio Theatre, and Perkinson Recital Hall.
  • Provide necessary accommodations to patrons with specific needs, including, but not limited to, infrared listening devices, elevator access, up-front seating, and large print programs.
  • Ensure that the lobby, reception areas, and audience spaces are prepared to receive the public, including proper temperature/climate, proper cleanliness, and adequate signage.
  • Monitor, maintain, and distribute stock of playbills to ushers.
  • Oversee house staff for concession, inventory, reporting, and reconciliation.
  • Create House Manager report and electronically distribute it to Modlin Center Staff after each event.
  • Have working knowledge of emergency procedures for various situations such as fire, power outage, evacuation, medical emergencies, and other extraordinary situations as they arise.
  • During the course of employment, become certified in adult CPR and administration of AED (Automated External Defibrillator). The Modlin Center will arrange training.

    Required Qualifications
    • The schedule requires flexibility and the Pro House Manager must be able to work late nights and weekends. 
    • A retail or service background is helpful.
    •  Ability to use a Motorola two-way communication device. 
    • Ability to use email, shared drives, and electronic filing systems. 
    • Ability to use Macintosh computer and Microsoft Office Suite for Macintosh. 
    Education and Experience 
    • High school diploma or educational equivalent 
    • Minimum of 2 years professional experience in House Management Retail experience or experience working with the public 
    This is a temporary part-time position that works as needed. Primarily evening and weekend hours with flexibility required depending on production schedule and need.

    How to Apply