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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The City of Richmond Department of Public Utilities is currently seeking a qualified candidate for the position of Communications and Marketing Manager (Program and Operations Supervisor). The selected individual will be a member of the DPU Communications Team helping manage and support the department’s mission to provide timely and accurate information to the public and internal audiences on utility services, programs, projects, and consumer responsibilities. Working under the direction of the Deputy Director – Communications and Marketing, this role will focus on day-to-day management of communications and marketing staff and projects.

As assigned, work may include: managing procedural and administrative aspects of the team, programs or projects; assisting with the development and editing of policies and procedures; data gathering, data compilation, basic analysis, and developing recommendations and reports.

Duties include but are not limited to

Actively manage the day-to-day activities of the communications and marketing and management analysts to ensure the successful execution of communications, marketing, and outreach activities.
Assist with comprehensive and strategic communications, marketing, public relations, and outreach strategies for all five divisions (gas, water, wastewater, stormwater, streetlights) within the Department of Public Utilities to enhance customer service and public awareness.
Assist and/or lead the management of department-controlled websites and Intranet, including all written and digital content.
Assist and/or lead the development of a robust social media strategy and assist with development of content across all platforms (i.e. X/Twitter, Facebook, Instagram, Nextdoor, LinkedIn, etc.).
Lead the development of print and digital collateral materials for the department, including annual reports, brochures, signs, posters, banners, infographics, etc.
Support gas and water regulatory compliance requirements through various means (i.e. videos, PSAs, tours, outreach and community involvement) to include tracking and reporting.
Lead communication efforts for routine and emergency utility project impacts and updates.
Conduct research, provide updates, make recommendations, and implement solutions to achieve project goals and objectives.
Support emergency communications in the event of utility related emergencies.
Lead, develop, and participate in meetings, community events, and other outreach activities during evening or weekend hours.
Develop presentations as needed.

**This position is considered Essential. The incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, and inclement weather.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

Bachelor's degree in business, communications, finance or public administration or field related to assignment
Five years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis.
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING & EXPERIENCE:

Two years of supervisory experience to include managing workflow, leading teams to high levels of performance, evaluating performance and providing feedback.
Two years of professional communications, marketing or outreach experience in the water and/or gas utility industry.
Two years of communications or outreach experience in a local government utility.
Adobe Creative Cloud Suite.
Advanced Microsoft Outlook, Word, Excel and PowerPoint skills.

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

Accounting, budgeting, accounts payable/receivable
Computer programs such as Microsoft Office Suite
Cultural development
Data analysis
Data management
Electronic databases and related software applications
Federal regulations pertaining to assigned area
Federal, state, and local laws and legal procedures related to focus area
Processes and procedures related to the assigned area
Project management
City guidelines and standards
In-depth knowledge in area of focus

Skills (some combination of the following):

Communicating and coordinating with various internal and external departments
Creating and implementing policies and procedures
Gathering and interpreting data routinely
Interpreting and applying federal regulations for programs
Managing contracts, projects, data, reports, etc.
Overseeing the daily accounting and procurement functions
Overseeing the financial and operational aspects of programs of focus
Overseeing daily operations and directing work flow
Setting timetables, achieving milestones, tracking progress, and taking corrective actions
Supervising, including conducting performance evaluations, mentoring, etc.
Understanding a program's intent and application
Writing standard operating procedures
Coaching
Conducting, attending, and participating in various meetings; providing input as needed
Reviewing, preparing, and submitting reports
Customer service
Oral and written communication

Abilities (some combination of the following):

Adapt
Think critically
Grasp overall objectives and determine steps to achieve the objectives
Multi-task
Organize
Problem solve
Manage time effectively
Evaluate and analyze data

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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