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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The City of Richmond Department of Public Utilities – Water Utility Division is seeking a qualified candidate to fill the Program & Operations Supervisor, Senior position. The selected candidate will supervise staff in the Logistics Center.

The selected candidate will be assigned to work 8am – 5:00pm, and must be available to work flexible schedules including evenings and weekends, as needed.

This is an essential position, which requires the selected candidate to report to work for emergency and on-call duty in response to inclement weather/natural disaster.

This position is not overtime eligible,

Duties include but are not limited to

Supervising all Logistics staff and their supervisors;
Scheduling and assigning work assignments to appropriate crews, both on an emergency and non-emergency basis;
Monitoring workload, overtime, and performance to ensure proper work order completion;
Coordinating with other City departments or outside agencies as necessary to ensure safety and proper use of resources;
Disseminating accurate information to internal and external customers;
Training new employees, recommending hiring and termination decisions, and conducting performance evaluations;
Generating routine reports;
Developing policies and procedures for dispatch personnel to ensure proper guidelines are followed
Managing Workforce and QA/QC processes and workflows.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

Bachelor's degree in business or public administration, or field related to assignment
Five years of journey-level professional experience in area related to assignment
A Master's degree in business, public administration, or field directly related to assignment may be preferred
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

PREFERRED TRAINING AND EXPERIENCE:

Minimum 5 years senior level supervisory experience
Experience working in an emergency communications environment
Experience working with Microsoft Office Suite
Experience working in utilities field service/logistics communications environment is a plus

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

Data analysis, and management
Communicating and coordinating with various internal and external departments
Electronic databases and related software applications such as Service Suite, CISProd, WebEx, etc.
Emergency Utilities communications practices and procedures
Project management
Workforce management

Skills (some combination of the following):

Senior level supervisory oversite of an emergency communications team
Evaluating forecasted workforce data to adequately manage staffing requirements and needs
Managing auditing system for quality assurance/control
Investigating and responding to customer complaints
Oral and written communications
Gathering and interpreting data routinely
Managing contracts, projects, data and reports
Providing leadership to staff including coaching, guiding, mentoring, and recommending discipline

Abilities (some combination of the following):

Supervise others and demonstrate leadership
Motivate employees
Show empathy and compassion
Multi-task, prioritize, organize, and follow procedures
Problem solve and make decisions
Establish goals and objectives
Set timetables, achieve milestones, track progress, and take corrective actions
Handle stressful situations
Interpret and apply relevant data and policies

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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