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Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

***Internal Applicants Only***

The City of Richmond Department of Public Utilities is seeking an experienced Information Technology Professional to assume the role of Program and Operations Supervisor Senior within the Innovation and technology division. This position oversees the department’s Automation Coordinators team which is responsible for the management of the management of all departmental information technology hardware, software and mobile devices. In addition, the team works closely with the City of Richmond Department of Information Technology to support network, telephony, cyber security and Virtual Private Network for the department.

Duties include but are not limited to

Review, assign, monitor, and resolve Information Technology Service Request.
Provide second level troubleshooting and resolve Information Technology service request requiring a senior level of expertise and experience.
Coordinate with the City of Richmond Department of IT to troubleshoot and resolve Information Technology related incidents involving, hardware, applications, networking, cyber security or mobile communications.
Supervises staff; performs duties such as hiring, mentoring, reviewing, evaluating, etc.; creates procedures to increase staff efficiency.
Communicates and coordinates with staff, other departments, outside agencies, contractors.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

Bachelor's degree in business or public administration, or field related to assignment
Five years of journey-level professional experience in area related to assignment
A Master's degree in business, public administration, or field directly related to assignment may be preferred
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS:

Five years of Information Technology supervisory experience.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

Information Technology networking
Cyber Security Principles
Application Support
User Access Management
IT infrastructure management
IT Inventory management

Skills (some combination of the following):

Communicating and coordinating with various internal and external departments
Creating and implementing policies and procedures
Gathering and interpreting data routinely
Supervising including conducting performance evaluations, mentoring, etc.
Writing standard operating procedures
Oral and written communication

Abilities (some combination of the following):

Pay attention to detail
Organize
Set timetables, achieve milestones, track progress, and take corrective actions

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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