Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program

Description

The Program and Operations Supervisor serves as a working supervisor responsible for overseeing a team of Management Analysts who provide administrative and operational support to the gas construction department. This position plays a critical role in coordinating project workflows, ensuring proper handoffs with development services, energy services, engineering, customers, contractors, and supporting program efficiency. The Supervisor is expected to perform both supervisory duties and hands-on operational tasks, serving as a resource for problem-solving, process improvements, and systems management.

Duties include but are not limited to

Supervise and provide daily guidance to Management Analysts, ensuring workload is prioritized and deadlines are met.
Perform as a working supervisor, overseeing program level reporting and support.
Coordinate the handoff of project deliverables from internal and external stakeholders to construction, ensuring completeness and accuracy.
Oversee project documentation preparation and delivery to contractors.
Work with construction inspectors, engineering, and the program and operations manager to track project status, spending, and closure activities.
Ensure proper closure of projects, including documentation and records management, in a timely manner.
Deep dive into City systems to identify opportunities for program management improvements and assist with system updates.
Serve as a liaison between engineering, construction, and program management to resolve issues and streamline processes.
Support compliance with organizational policies and regulatory requirements.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

Bachelor's degree in business or public administration, or field related to assignment
Four years of journey-level professional experience in area related to assignment
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS:

Experience in construction program management, project support, or utility operations strongly desired.
Prior supervisory or team lead experience preferred, but not required.
Degree in project management, construction management, or business administration preferred.
Experience working with document control systems, GIS, customer information systems, or work management platforms.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

A certification as a Property Maintenance Inspector or a Property Maintenance Code Official through the Virginia Department of Housing and Community Development is required for certain Planning and Development Review positions.
Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

Accounting, budgeting, accounts payable/receivable
Computer programs such as Microsoft Office Suite
Cultural development
Data analysis
Data management
Electronic databases and related software applications (such as RAPIDS financial system, EIS eXpress reporting/ GL Connect)
Federal regulations pertaining to assigned area
General knowledge of the laws and legal procedures related to focus area
Implementation of Evidence Based Programs
Permit and plan review, processes, and procedures
Project management
Rule Based Applications
Surveillance services, including GPS
Virginia Juvenile Community Crime Control Act
Proficiency with standard office software and ability to learn specialized City systems.

Skills (some combination of the following):

Communicating and coordinating with various internal and external departments
Creating and implementing policies and procedures
Gathering and interpreting data routinely
Interpreting and applying federal regulations for programs
Managing contracts, projects, data, reports, etc.
Overseeing daily accounting and procurement functions
Overseeing the financial and operational aspects of programs of focus
Supervising including conducting performance evaluations, mentoring, etc.
Understanding a program's intent and application
Writing standard operating procedures
Oral and written communication
Strong organizational, planning, and time management skills.
Strong proficiency in Microsoft Products Suite (Excel, Word, Outlook, Teams, SharePoint, OneDrive).
Strong problem-solving skills and ability to exercise independent judgment.

Abilities (some combination of the following):

Pay attention to detail
Organize
Set timetables, achieve milestones, track progress, and take corrective actions
Ability to analyze and improve workflows, processes, and systems

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; and occasionally climb, stoop, crouch, reach, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.