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Program Specialist
Richmond Community ToolBank
Richmond, VA
Full time$43000 / year
ManagementNon-ProfitDevelopment
Posted 658 day(s) ago


The Richmond ToolBank’s mission is to serve community-based organizations by providing tool, equipment, and expertise to nonprofits and community groups. Each year we provide over $1 million dollars in tools to hundreds of community-based organizations and thousands of volunteers that make Richmond a safer, more beautiful, and equitable place for everyone.


The ToolBank Program Specialist plays a vital role in delivering Richmond ToolBank’s mission by providing excellent service to our members and managing volunteers.

This position offers an exciting blend of hands-on work, agile project management. You’ll be at the heart of our mission – delivering excellent service and creating invaluable relationships with community-based organizations, volunteers, and a dedicated team.


Key Functions


1. Volunteer Management (60% of the role)

  • Design and leading a wide range of in-house and offsite volunteer projects that help us fulfill our mission of equipping community-based organizations with tools, equipment, and expertise.
  • Recruit, train, and inspire a diverse volunteer force, contributing to their personal fulfillment and our mission’s success
  • Facilitate fun and unique service experiences by sharing your knowledge, skills, and enthusiasm for tools & hands-on work

2. Program Coordination & Membership Relations (40% of the role)

  • Oversee the tool order fulfillment process, ensuring the right tools reach the right people at the right time, every time
  • Uphold high standards tool inventory & maintenance and facility hygiene & organization
  • Utilize ToolBank’s enterprise software to process tool orders with speed, accuracy, and courtesy
  • Be the face of ToolBank at our facility and in the community when called upon

Additional Responsibilities

  • Engage and serve our stakeholders through excellent customer service across various communication channels
  • Help shape our social media and marketing presence, amplifying the reach of our programs
  • Contribute to organizational initiatives, assisting in the evaluation and improvement of our programs
  • Maintain inventory of supplies, tools, and materials for programs and projects
  • Support the Executive Director and Program Manager in achieving organizational objectives

    Required Qualifications
    • Exhibit sincere passion for ToolBank’s mission, vision & values 
    • Possess strong interpersonal skills with an aptitude for compelling, clear communication
    • Spanish language skills are a plus 
    • Show a track record of successful collaboration with colleagues and organizational partners 
    • Eagerness to master the use of tools, equipment, and materials 
    • Demonstrate a talent for organized, independent, and goal-oriented task management 
    • Leverage your proficiency in Google Workspace and your excitement for quickly adopting new work management tools to contribute effectively to a high-speed team 
    • Be capable of lifting 40lbs frequently and executing the physical aspects of core job requirements with or without accommodations 
    • Commitment to embodying ToolBank’s mission, policies, principles, and applicable laws in all actions

    How to Apply