The Richmond ToolBank’s mission is to serve community-based organizations by providing tool, equipment, and expertise to nonprofits and community groups. Each year we provide over $1 million dollars in tools to hundreds of community-based organizations and thousands of volunteers that make Richmond a safer, more beautiful, and equitable place for everyone.

The ToolBank Program Specialist plays a vital role in delivering Richmond ToolBank’s mission by providing excellent service to our members and managing volunteers.

This position offers an exciting blend of hands-on work, agile project management. You’ll be at the heart of our mission – delivering excellent service and creating invaluable relationships with community-based organizations, volunteers, and a dedicated team.

Key Functions

1. Volunteer Management (60% of the role)

Design and leading a wide range of in-house and offsite volunteer projects that help us fulfill our mission of equipping community-based organizations with tools, equipment, and expertise.
Recruit, train, and inspire a diverse volunteer force, contributing to their personal fulfillment and our mission’s success
Facilitate fun and unique service experiences by sharing your knowledge, skills, and enthusiasm for tools & hands-on work

2. Program Coordination & Membership Relations (40% of the role)

Oversee the tool order fulfillment process, ensuring the right tools reach the right people at the right time, every time
Uphold high standards tool inventory & maintenance and facility hygiene & organization
Utilize ToolBank’s enterprise software to process tool orders with speed, accuracy, and courtesy
Be the face of ToolBank at our facility and in the community when called upon

Additional Responsibilities

Engage and serve our stakeholders through excellent customer service across various communication channels
Help shape our social media and marketing presence, amplifying the reach of our programs
Contribute to organizational initiatives, assisting in the evaluation and improvement of our programs
Maintain inventory of supplies, tools, and materials for programs and projects
Support the Executive Director and Program Manager in achieving organizational objectives

Required Qualifications

Exhibit sincere passion for ToolBank’s mission, vision & values
Possess strong interpersonal skills with an aptitude for compelling, clear communication
Spanish language skills are a plus
Show a track record of successful collaboration with colleagues and organizational partners
Eagerness to master the use of tools, equipment, and materials
Demonstrate a talent for organized, independent, and goal-oriented task management
Leverage your proficiency in Google Workspace and your excitement for quickly adopting new work management tools to contribute effectively to a high-speed team
Be capable of lifting 40lbs frequently and executing the physical aspects of core job requirements with or without accommodations
Commitment to embodying ToolBank’s mission, policies, principles, and applicable laws in all actions