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The listing logo for The Virginia Museum of Fine Arts (VMFA)
Sales Floor Supervisor
The Virginia Museum of Fine Arts (VMFA)
Richmond, VA
Part time
ArtMuseumRetail
Posted 440 day(s) ago


The Virginia Museum of Fine Arts (VMFA) is seeking an experienced, customer service-driven retail professional to join the Museum Shop team as a Sales Floor Supervisor. We are an inclusive workplace that values teamwork and professionalism.


Hour Requirements:

The Sales Floor Supervisor (SFS) is a part-time, non-exempt position without benefits scheduled to work a minimum of 3 shifts a week and up to 1,450 hours annually (May 1-April 30).


Duties Include:

  • Establish and maintain effective working relationships with staff, volunteers, and the public, demonstrating inclusive behaviors.
  • Supervise sales floor operations, including monitoring customer flow, scheduling register changeovers and employee break times.
  • Encourage communication between staff by updating internal communication boards and following up on sales goals and announcements.
  • Multitask in a fast-paced environment and maintain self-motivation throughout the day.
  • Ensure proper cash handling with minimal errors, close the store, pull reports, reset change bag, and prepare deposits.
  • Work with shop volunteers on customer service training and delegate projects during their shifts.
  • Partner with management to prepare for annual inventory.
  • Promote proper loss prevention techniques and report shrink immediately to upper management.
  • Ensure a safe and ADA-compliant sales floor for customers and employees.

Minimum Qualifications:

  • 3 years of retail or customer service experience.
  • Excellent customer service skills and a welcoming demeanor.
  • Ability to work independently and in a team environment.
  • Operate calmly and professionally in a high-pressure environment.
  • Read, write, comprehend and follow directions and instructions.
  • Finger and hand dexterity; ability to reach, climb, balance, stoop, kneel, crouch, or crawl; talk and hear; and lift or move up to 50 pounds; able to stand or walk for up to 10 hours.
  • Minimum of 3 shifts a week with availability for nights, weekends, and holidays.

Additional Considerations:

  • 1 year of retail management or equivalent supervisory experience.
  • Counterpoint software experience.
Learn more at:https://vmfa.museum/

How to Apply