The Virginia Museum of Fine Arts (VMFA) is committed to fostering an inclusive and diverse employee community. We are currently seeking a composed and attentive individual to join our Security Services Department as a Security Associate Supervisor.

Position Responsibilities:

• Facilitate communication between internal departments, contractors, visitors, and Security Services resources.
• Monitor premises for activities requiring a security response.
• Provide guidance and coordination to ensure cooperative completion of duties for all Security Associates.

Additional Duties Include:

• Ensure Security Associates are informed of any policy or procedural changes.
• Stay updated on VMFA exhibitions and security assignments.
• Seek and document feedback from Security Associates for operational improvements.
• Review and evaluate completed logs and forms.
• Coordinate regular training for Security Associate operations.
• Maintain Security Associate schedule.
• Respond promptly to requests for assistance from various departments.
• Apply mature judgment during highly stressful situations.
• Maintain working knowledge of relevant software.
• Stock and produce necessary forms, calendars, and maps.
• Conduct research and compile information for emergencies.
• Review departmental notifications about special events/contractor arrangements.
• Comply with all instructions from supervisors and adhere to departmental policies.

Benefits and Perks:

• Free coffee and special exhibition tickets.
• Agency employee discounts for Best Café and Amuse restaurant.
• Professional development opportunities and behind-the-scenes access to view art.
• Commonwealth of Virginia (COV) employee benefits, including health plan, life insurance, retirement benefits, paid holidays, annual leave, and COV employee discounts.

Minimum Qualifications:

• Knowledge of customer service principles, practices, and methods.
• Familiarity with laws, rules, and regulations related to unarmed security officers.
• Understanding of loss prevention programs.
• Effective oral and written communication skills.
• Ability to establish and maintain effective working relationships.
• Proficiency in using various computer applications.
• Leadership qualities to ensure successful achievement of department goals.
• Mental alertness and attention to detail.
• Physical abilities including hand-eye coordination, handling sensitive information, and remaining constantly alert.

Additional Considerations:

• Knowledge of laws, rules, and regulations for unarmed and armed security officers.
• Prior experience in security, law enforcement, military, or cultural institution security.
• Previous public safety dispatcher experience.
• Current registration from the Department of Criminal Justice Services.