The Virginia Museum of Fine Arts (VMFA) is a state-supported, privately endowed educational institution created for the benefit of the citizens of the Commonwealth of Virginia. Its purpose is to collect, preserve, exhibit, and interpret art, to encourage the study of the arts, and thus to enrich the lives of all. As one of the world’s finest museums and one of the largest comprehensive art museums in the United States, the VMFA is the only art museum in the United States open 365 days a year with free general admission.

This salaried, non-exempt position offers Commonwealth of Virginia employee benefits such as 12 paid holidays, health benefits and more. VMFA staff also enjoy agency benefits like free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse Restaurant, Best Café, and VMFA Shop. The posting for this position is internal for VMFA staff.

Being a Security Console Associate can be a very rewarding and fulfilling profession. It requires both physical skills and mental abilities. A Security Console Associate must be able to make decisions and act on them with limited time and information in situations where there is an element of danger.

Duties include:

Must be able to make decisions and act on them with limited time and information in situations where there is an element of danger.
Must be able to deal with individuals in a variety of emotional states, while remaining calm and professional.
Answer emergency and non-emergency phone calls from the public and staff. Dispatch to appropriate department or personal.
Operate telephone, radio and security systems.
Monitor and dispatch multiple Units or Staff.
Maintain contact with caller throughout an emergency and update responding personnel of the changing situation.
Attend special and periodical training programs on a continuing basis.
Maintain a thorough working knowledge of all Security, Cameras, HVAC, Fire Protection and any other public safety communications systems used in the Security Console.

Minimum Qualifications:

Knowledge of computer operations sufficient to enter, retrieve and manipulate data.
Ability to read and follow oral and written instructions.
Effectively prioritize and make decisions based on the information received.
Ability to hear and understand multiple sound sources.
Able to handle multiple tasks to receive and communicate information to and from several sources.
Ensure calls for service are dispatched and monitored in a timely manner.
Work under stressful conditions and react appropriately using good judgment.
Availability to work shifts, including nights, weekends and holidays.
Willingness to maintain respectful working relationships with co-workers, supervisors and the public.
Possess a clear and understandable radio and telephone voice.

Preferred Qualifications:

High school diploma, GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Experience in Alarm Respondent and dispatcher.

Special Requirements:

Selected candidates must pass a criminal history background check.

Special Instructions to Applicants:

Please submit three (3) references. Provide full name, phone number and email address. References may be attached in a separate document in the “other” field in the portal; or they may be included with the resume or cover letter.
Professional references are preferred. Other reference types will also receive consideration. References should be able to attest to your knowledge, skills, and abilities, especially qualifications relevant to the position for which you are applying.
Interested individuals must submit an online application. Posting will close at 11:55 pm on December 6, 2023

VMFA is an EEO/AA and Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.