This is an office-centric role requiring in-office work four days per week, starting in October. The location preference is Winston-Salem, but the role can be based anywhere within the Truist footprint.

The role provides governance and risk leadership for the Consumer and Small Business Banking (CSBB) governance business unit. The position involves working with business and risk partners to assess emerging risks and issues across CSBB products, systems, and business owners. Additionally, the role ensures adequate remediation activities occur, including redress, and assists with the aggregation, integration, correlation, and reporting for the aligned CSBB governance business unit.

Essential Duties and Responsibilities

The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Serve as the Subject Matter Expert (SME) throughout the lifecycle of all risk engagements within the assigned business unit. Perform or support walkthroughs on key business processes and systems.
Partner with business owners on required process changes, including assisting with the creation and dissemination of training materials and teammate tools (EUC). Ensure proper updates to formal policy and process documents.
Support internal project-based initiatives by using business and risk SME knowledge to assist in the development of roadmaps, technology solutions, prioritization of issue remediation plans, and other temporary project-based work as assigned.
Lend subject matter expertise to assist in the development of ongoing monitoring for CSBB product processes.
Assist in the trend analysis of issues and complaints, sharing insights with leadership. Responsible for intake and tracking of issue remediation activities, including collection of evidence packages.
Partner with business owners to resolve identified opportunities or drive forward changes required by regulator or auditor findings and recommendations.
Work with leadership to escalate identified risks, control gaps, and efficiency opportunities to the appropriate groups.
Maintain comprehension of regulatory or governing body rules, related business requirements, and their applicability to assigned products.
May mentor other business governance teammates.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Accounting, Business, Finance, or related field, or equivalent education and related training.
6-8 years of experience in a financial institution with an emphasis on risk management or equivalent work experience and training.
Knowledge of industry-related regulatory requirements.
Knowledge of operational and other non-financial risks.
Ability and willingness to learn and adapt to change and competing priorities.
Strong written and verbal communication skills.
Solid problem-solving skills in complex environments; ability to influence change.
Excellent time management and organizational skills with the ability to operate without close supervision on day-to-day decisions; capable of handling multiple projects concurrently.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Ability to travel occasionally, including overnight.

Preferred Qualifications:

Master’s degree in Finance or Business, or equivalent education and related training.
Eight or more years of banking or relevant experience.
Audit experience.
Strong knowledge in the field of assigned business unit(s).
Consumer and small business banking experience.