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Technology Engineer - Administrator - Server Infrastructure Division
The City of Richmond - Information Technology
Richmond, VA
Full time$100000 / year
GovernmentITComputer ScienceSoftware
Posted 460 day(s) ago


The City of Richmond Department of Information Technology is seeking a qualified candidate to fill the position of Technology Engineer/Administrator - Server. The selected individual will primarily focus on enterprise messaging (Microsoft Exchange) within a hybrid federated environment supported by VMware 5.5, 7 virtual data-center, and storage.


Key Responsibilities:

  • Troubleshoot and administer Microsoft Exchange 2016 at an advanced level.
  • Administer Microsoft Windows and Active Directory.
  • Administer VMware.
  • Administer SAN (Storage Area Network).
  • Maintain disaster and business continuity programs.

Additional Duties:

  • Serve as an Essential employee, requiring availability during City closures due to emergencies, critical conditions, or inclement weather.
  • Provide on-call support 24/7 for leadership and problem resolution of critical systems and applications within the City of Richmond portfolio.

Qualifications, Special Certifications, and Licenses:

  • Considerable knowledge in Ethernet, backup and disaster recovery management, IT architecture, telephony, IT infrastructure library.
  • Proficiency in Microsoft Office Suite, Microsoft Active Directory, Office365, and Teams.
  • Competence in computer software related to the area of focus.
  • Familiarity with various technologies in the area of focus (storage, backup, restoration).
  • Project management skills.

Demonstrated Skills:

  • Administering various programs and applications in the area of focus.
  • Advising customers on the area of focus.
  • Analyzing, planning, installing, testing, tracking, implementing, documenting, fixing, and tuning software and hardware systems.
  • Communicating with and supporting various internal and external departments.
  • Determining security requests' viability.
  • Diagnosing, researching, and resolving issues in the area of focus.
  • Ensuring accurate project and work documentation and processes.
  • Following standardized procedures.
  • Managing the area of focus.
  • Patching and upgrading systems and software.
  • Strong scripting/automation skills, such as Power Shell.
  • Resolving work orders and service outages.
  • Updating and creating documentation.

Demonstrated Abilities:

  • Critical thinking.
  • Attention to detail.
  • Problem-solving.
  • Planning.
  • Proactive approach.
  • Effective time management.
  • Prioritization.
  • Contribution to and support of multiple projects simultaneously.
  • Discretion to decide whether a problem needs escalation or if standard procedures will correct it.

Minimum Training and Experience:

  • Bachelor's degree in computer science or a related field.
  • Two years of journey-level professional systems and network engineering experience.
  • An equivalent combination of training and experience may be considered.

Licensing, Certifications, and Other Special Requirements:

  • None required.

Preferred Training and Experience:

  • Designing, configuring, deploying, troubleshooting, administering, and maintaining systems and devices (specific to Microsoft Exchange).
  • Change management experience.
  • Diagnosing, researching, and resolving issues in the area of focus.
Learn more at:https://www.rva.gov

How to Apply