The City of Richmond Department of Information Technology is seeking a qualified candidate to fill the position of Technology Engineer/Administrator - Server. The selected individual will primarily focus on enterprise messaging (Microsoft Exchange) within a hybrid federated environment supported by VMware 5.5, 7 virtual data-center, and storage.

Key Responsibilities:

• Troubleshoot and administer Microsoft Exchange 2016 at an advanced level.
• Administer Microsoft Windows and Active Directory.
• Administer VMware.
• Administer SAN (Storage Area Network).
• Maintain disaster and business continuity programs.

Additional Duties:

• Serve as an Essential employee, requiring availability during City closures due to emergencies, critical conditions, or inclement weather.
• Provide on-call support 24/7 for leadership and problem resolution of critical systems and applications within the City of Richmond portfolio.

Qualifications, Special Certifications, and Licenses:

• Considerable knowledge in Ethernet, backup and disaster recovery management, IT architecture, telephony, IT infrastructure library.
• Proficiency in Microsoft Office Suite, Microsoft Active Directory, Office365, and Teams.
• Competence in computer software related to the area of focus.
• Familiarity with various technologies in the area of focus (storage, backup, restoration).
• Project management skills.

Demonstrated Skills:

• Administering various programs and applications in the area of focus.
• Advising customers on the area of focus.
• Analyzing, planning, installing, testing, tracking, implementing, documenting, fixing, and tuning software and hardware systems.
• Communicating with and supporting various internal and external departments.
• Determining security requests' viability.
• Diagnosing, researching, and resolving issues in the area of focus.
• Ensuring accurate project and work documentation and processes.
• Following standardized procedures.
• Managing the area of focus.
• Patching and upgrading systems and software.
• Strong scripting/automation skills, such as Power Shell.
• Resolving work orders and service outages.
• Updating and creating documentation.

Demonstrated Abilities:

• Critical thinking.
• Attention to detail.
• Problem-solving.
• Planning.
• Proactive approach.
• Effective time management.
• Prioritization.
• Contribution to and support of multiple projects simultaneously.
• Discretion to decide whether a problem needs escalation or if standard procedures will correct it.

Minimum Training and Experience:

• Bachelor's degree in computer science or a related field.
• Two years of journey-level professional systems and network engineering experience.
• An equivalent combination of training and experience may be considered.

Licensing, Certifications, and Other Special Requirements:

• None required.

Preferred Training and Experience:

• Designing, configuring, deploying, troubleshooting, administering, and maintaining systems and devices (specific to Microsoft Exchange).
• Change management experience.
• Diagnosing, researching, and resolving issues in the area of focus.