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Job Opening: Technology Specialist

The City of Richmond's Department of Information Technology is seeking a qualified individual to fill the role of Technology Specialist. This position involves providing technical support and troubleshooting for network, desktop, and systems hardware and software.

Key Responsibilities:

• Diagnosing and addressing internal inquiries related to personal computer and system maintenance.
• Installing, configuring, and upgrading computer hardware and software.
• Offering end-user software troubleshooting and support.
• Applying advanced diagnostic techniques to identify and resolve problems.

Additional Details:

The position demands technical expertise along with people leadership and service delivery management skills.

Primary Responsibilities:

• Providing 24x7 technical support and services for the City of Richmond, including executives and high-profile clients.
• Demonstrating strong business acumen and customer service skills to effectively support the IT team.
• Leveraging team networks and vendor relationships to ensure timely solutions within SLA limits.
• Managing and maintaining computer hardware and overseeing IT asset management.

Qualifications and Skills:

Minimum Requirements:

• Associate's degree in computer science or related field.
• Two years of end-user support and network equipment (if the focus area is end-user support).
• Two years of telecommunications maintenance (if the focus area is telecommunications support).

Preferred Qualifications:

• Proficiency in Windows Operating Systems and Microsoft Office Suite.
• Excellent troubleshooting and performance analysis skills.
• Technical writing skills and ITIL/Service Management experience.
• Knowledge of Enterprise-level Microsoft manageability technologies.

Special Requirements:

• Some assignments may require a valid Driver's License.
• PREFERRED TRAINING AND EXPERIENCE:

Equal Employment Opportunity Statement:

The City of Richmond is committed to providing equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. This policy applies to all aspects of employment.

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