Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…you!!! Situated on the banks of the James River, Richmond, the capital city of Virginia, offers a unique blend of diverse and equitable opportunities for residents and businesses. As a member of the City of Richmond team, you'll have access to an array of services, support, and recreational activities that make our city an exceptional place to live, work, play, and raise a family. Explore our vibrant communities and discover all that Richmond has to offer...Are you Richmond Ready!

The Technology Specialist position within the City of Richmond Department of Information Technology offers an exciting opportunity to provide technical support and troubleshooting for network, desktop, and/or systems hardware and software. 

Key responsibilities include but are not limited to:

• Providing technical support and services for the City of Richmond, including executives and high-profile clients
• Installing, configuring, and upgrading computer hardware and software
• Troubleshooting end-user software issues and providing support
• Participating in the administration of IT Service Management (ITSM) systems
• Offering phone and help-desk support for local and off-site users
• Collaborating with internal teams and vendors to ensure timely resolution of technical issues

Qualifications:

Minimum Training and Experience:

• Associate's degree in computer science or related field, or completion of core college curriculum Information Systems courses
• Two years of end-user support and network equipment experience, or telecommunications maintenance experience
• Related hardware and software support experience

Licensing, Certifications, and Other Special Requirements:

• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire

Preferred Training and Experience:

• Proficiency in Windows Operating Systems and Microsoft Office products
• Strong troubleshooting and performance analysis skills
• Experience with Microsoft Active Directory and ITIL/Service Management
• MCSE certification or equivalent experience
• SCCM/SCSM and IP Telephony experience preferred
• CompTIA+ certification
• Desktop support experience with Windows 7, 8.1, and 10