Jobs in 
Richmond, VA
 - made simple.
RVA Jobs is your home for work in Richmond, Henrico, Chesterfield, and more.
Family owned & operated
Richmond based
 
This listing is expired.
The listing logo for The City of Richmond - Public Utilities
Utilities Tech Services Specialist
The City of Richmond - Public Utilities
Richmond, VA
Full time$55000 / year
GovernmentTechITCustomer Service
Posted 420 day(s) ago


The City of Richmond Department of Public Utilities Customer Service Field Operations Division is hiring for two (2) Utilities Tech Services Specialist positions. The chosen candidates will undertake responsibilities including dispatching service orders and handling phone inquiries from both internal and external customers. 


Candidates will work the evening shift from 4:00 pm to 12:00 am. 


Key duties include:

  • Answering both emergency and non-emergency service calls
  • Generating and dispatching service orders to appropriate crews
  • Monitoring service order progress and completion
  • Compiling and submitting various daily reports
  • Managing daily staffing of technicians/field crews
  • Maintaining records of employee schedules

These positions are classified as Essential Personnel, requiring incumbents to work during city closures due to emergencies, critical conditions, or inclement weather. Flexibility regarding night shifts, weekends, holidays, or on-call duties may be necessary.


Qualifications, Special Certifications, and Licenses


Knowledge, Skills, and Abilities:

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CIS - Banner, Service Suite, and Miss. Utility
  • Strong scheduling, customer service, and communication skills
  • Ability to multitask, prioritize, problem solve, and make decisions independently

Minimum Training and Experience:

  • High School Diploma or GED
  • Two years of relevant experience; or equivalent combination of training and experience as approved by the department

Licensing, Certifications, and/or Other Special Requirements:

  • None

Preferred Training and Experience:

  • Background in emergency communications
  • Proficiency in Microsoft Word, Excel, and Outlook
  • At least three (3) years of customer service/emergency communications experience
  • Experience in Field Service Order Completion is advantageous
Learn more at:https://www.rva.gov

How to Apply