Visitor Experience Specialist

Title: Visitor Experience Specialist

State Role Title: Public Relations Specialists

Hiring Range: $14.25 an hour

Pay Band: 2

Agency: Virginia Museum of Fine Arts

Location: MAIN MUSEUM

Agency Website: vmfa.museum

Recruitment Type: General Public - G

Join our team!

The Virginia Museum of Fine Arts (VMFA) is seeking friendly, confident, and reliable individuals who enjoy providing exceptional customer service to join in the Visitor Services department as Visitor Experience Specialists. Visitor Experience Specialists will be primarily working with ticket sales, admissions and customer service during our upcoming special exhibition.

VMFA is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

Visitor Experience Specialists provide excellent customer service to support a welcoming, inclusive environment for visitors and staff. Visitor Experience Specialists will work with our visitors at the Visitor Services desk as well as at the exhibition entrance and in the atrium. This is a front-line position with a priority on communicating with our visitors, selling tickets, and providing exceptional service.

This is a part time, non-exempt position with no benefits, working 24-28 hours per week. Evening, weekend, and holiday availability is required.

Duties Include:

Assisting visitors with questions, directions, or other instructions. Informing visitors of gallery guidelines.

Taking tickets and providing information for exhibitions.

Assisting with exhibition queues and crowd control.

Gathering visitor feedback and responding to inquiries.

Assisting with museum closing or evacuations.

Reporting any safety or security incidents.

Minimum Qualifications

Prior experience working in a public-facing role in a customer service, hospitality, or retail setting. Experience with cash handling and point-of-sale systems is required.

Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public.

Must be able to handle a wide range of customer service issues and solve problems independently.

Ability to work effectively in both fast-paced and slow-paced environments.

Ability to communicate with the public in person and over the telephone; to use a computer with mouse and keyboard; to use a radio for communication; to observe visitors in the museum; and to traverse the galleries for the majority of their shift with short breaks, with reasonable accommodations.

Additional Considerations

Proficiency in communicating in multiple languages, particularly Spanish.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

All applicants must submit an online application. This position will close at 11:55 pm on the designated closing date listed at the top of this posting on Jobs.Virginia.gov.

VMFA is a Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.

Contact Information

Name: HR Services

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: recruitment@vmfa.museum for recruitment related questions.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.