passionate about customer service to join the Visitor Services Department as a Visitor Services Supervisor.

VMFA is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. All VMFA staff enjoy free admission to  special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

The Visitor Services Supervisor will facilitate an environment of service excellence, ensuring the quality of visitor interactions in person, over the telephone, and online. This position provides supervision and support to the Visitor Services team and models excellent customer service and proper sales techniques. The Supervisor ensures that each shift runs smoothly and that all sales and service are accurate and meet standards.

Duties include:

• Provides exceptional customer service to visitors and members in person, online, and over the phone. 
• Works on the front lines and assists with service at Visitor Services and Membership desks, coat check and parking deck as needed. Sells tickets to all Museum programs and exhibitions; promotes and sells memberships.
• Direct supervision of Visitor Services Associates, Visitor Experience Specialists, and Lead Visitor Service Associates.
• Opens and closes shifts and completes daily data imports and financial reports.
• Trains Visitor Services staff on customer service, policies, and sales procedures.
• Serves as Manager on Duty when Managers are not present.

Minimum Qualifications

• Outstanding interpersonal and oral communication skills- to follow and give oral and written instructions; to communicate tactfully with a diverse population; and the ability to resolve problems in a timely manner.
• The ability to react appropriately in routine and emergency situations, to exercise good judgement and solve problems quickly and appropriately, and work effectively in both fast-paced and slow-paced environments.
• Advanced skill in the use of personal computers, word processing and spreadsheets, as well as ticketing and scheduling software. Experience with Outbound, Counterpoint, and Raiser’s Edge software is a plus.
• Commits to working a full time schedule that includes evenings, weekends and some holidays.
• Must be able to do moderate lifting (under 10 lbs), traverse the museum, communicate with staff and visitors in person and via telephone with reasonable accommodations.

Additional Considerations

• Prior experience in a supervisory capacity in a museum, retail, or hospitality environment.
• Prior coursework in art, art history, or museum studies.